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logitech smartdock hdmi present not working RRS feed

  • Question

  • sometime ago i installed a logitech smartdock and hdmi present worked.

    until yesterday when the hdmi cable is plugged nothing happens.

    i have seen this before, where in my assumption is caused by windows update, as it was the only change occurred since installation. the only sure way to fix this is to reinstall the window.

    whereas, not all smartdocks installed face this problem.

    is there a way that can fix this issue other than reinstalling windows?


    Tuesday, May 2, 2017 2:58 AM

Answers

  • hi jim,

    nothing works except reinstalling windows.

    this has to be fixed soon, or i am afraid there will be more same cases.

    regards

    • Marked as answer by daniel.ng sfb Wednesday, May 10, 2017 3:51 AM
    Wednesday, May 10, 2017 3:51 AM

All replies

  • Hi daniel,

    Are there any other changes before it didn’t work?

    To this issue, please try to update all drivers to the latest to check if the issue persist. 


    Best Regards,
    Jim Xu
    TechNet Community Support


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, May 3, 2017 6:46 AM
    Moderator
  • hi Jim,

    there was no other change.

    all drivers are up to date via windows update.

    whereas from what i see some updates are not identical in other smartdocks, but it still shows up to date.

    regards

    Thursday, May 4, 2017 1:40 AM
  • Hi daniel,

    On this affected Logitech, uninstall this update to check if the issue persist. and try to do a clean boot on this Logitech.


    Best Regards,
    Jim Xu
    TechNet Community Support


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, May 9, 2017 9:33 AM
    Moderator
  • hi jim,

    nothing works except reinstalling windows.

    this has to be fixed soon, or i am afraid there will be more same cases.

    regards

    • Marked as answer by daniel.ng sfb Wednesday, May 10, 2017 3:51 AM
    Wednesday, May 10, 2017 3:51 AM
  • Hello,

    My Smartdock has the same issues, When I plug the hdmi cable into my laptop and press "Present" on Surface pro 4, my laptop can sense the new screen but the screen itself doesn't show my desktop.

    I have installed Windows 10.0.15063.0 and all surface pro 4 drivers and firmware update. I think it may be the resaon. May I ask what 's the version of Windows 10 you are using?

    Sincere thanks

    Wednesday, May 10, 2017 7:10 AM
  • hi Lin,

    mine is version 1607 (build14393.1198)

    but i think it's not the problem, since all was fine until window updates.

    regards

    Thursday, May 11, 2017 3:02 AM
  • yes I used to use 1607 as well but still the same problem...

    When I connect my laptop(HDMI input) to Smartdock, my laptop can sense a second screen, just didn't show on the HDMI output screen from Smartdock. The output screen stay on "please plug HDMI into your device" notive although I put the HDMI cable into the device already.

    Whether the problem caused by the version of drivers or Windows? I am not sure about that...... 

    Thursday, May 11, 2017 3:21 AM
  • Hi Daniel,

    Did you ever pinpoint which windows update was the issue as I now have the same problem?

    Graham


    • Edited by GrahamS-TLT Wednesday, June 7, 2017 5:11 PM
    Wednesday, June 7, 2017 5:08 PM
  • If anyone is still interested it was an updated to Skype for Business 2015 that broke it.  After uninstalling the update the functionality returned
    Monday, June 12, 2017 8:51 AM
  • I have same problem! Where can I find this update to uninstall it? I can't see it in the list of windows updates.
    Monday, June 26, 2017 6:32 AM
  • Have the same issue, need to unplug and replug multi times to make it work. It is a bit annoying.

    Anyone know how to fix this issue?

    Friday, June 30, 2017 3:11 AM
  • what update did you un-install?
    Tuesday, July 11, 2017 8:12 PM
  • We are using Logitech Smartdock and everything was working fine; till 2 weeks ago we start facing similar issues with presenting & HDMI input and this most likely related to windows update.

    Please let us know if you find any solution for this case...

    Best Regards,

    Wednesday, August 2, 2017 1:37 PM
  • Hello Graham,

    Would you by any chance recall which update it is that broke the ability to present?

    Thanks,

    -chuck

    Tuesday, September 26, 2017 4:50 AM