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shvlzm.exe stopped working RRS feed

  • Question

  • Windows 7 pre-installed Multi-Player Internet Spades malfunctions during game play - the software stops working and closes.

    A secondary technical issue related to Error Code: 0x80041004 "A network error occurred communicating with the game server" also occurs frequently.

    Need a Microsoft TechNet Windows 7 Specialist to evaluate this .exe file problem:

    Description

    Faulting application name: shvlzm.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc62a

    Faulting module name: CmnCliM.dll, version: 6.1.7600.16385, time stamp: 0x4a5bd996

    Exception code: 0xc0000005

    Fault offset: 0x0003d6f6

    Faulting process id: 0x818

    Faulting application start time: 0x01d16e4f8272cc5a

    Faulting application path: C:\Program Files\Microsoft Games\Multiplayer\Spades\shvlzm.exe

    Faulting module path: C:\Windows\system32\CmnCliM.dll

    Report Id: c73a7a72-da42-11e5-b0b8-002243e89a8f

    Tuesday, February 23, 2016 6:42 PM

All replies

  • Hi,

    Welcome to technical forum.

    We suggest you rebuild Windows profile or do a clean boot by the following link:

    https://support.microsoft.com/en-us/kb/929135

    If the issue persist, please refer to the following link to troubleshoot it:

    https://support.microsoft.com/en-us/kb/819836 

    Best Regard,

    Jim Xu


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Jim Xu
    TechNet Community Support

    Wednesday, February 24, 2016 7:38 AM
  • Thank you, Jim, for your response, but neither of your suggestions resolved the problem.

    The MS Game Server for MS pre-installed Internet Multi-Player Games is malfunctioning.

    Awaiting Microsoft Service Management response on repairing their Game Server.

     

     
    • Proposed as answer by jim-xu Friday, March 4, 2016 2:11 AM
    Thursday, February 25, 2016 12:13 PM