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Windows 8.1 not shutting down after forced shut-down durin gwindows update RRS feed

  • Question

  • Hello,

    I forced my computer shut down (by pressing power for long time) the last time it was doing windows update.

    Since then PC is not shutting down. It turns off the screen and some seconds afterwards, it shows the windows start screen (on windows 8.1) again. To shut down now, I am having to press power button continuously.
    Can anyone help

    Friday, February 26, 2016 9:43 AM

Answers

  • Run Windows Update and install all updates and then restart your PC.

    Open start and search for cmd and then right click on it and run it as administrator and then type:

    sfc /scannow

    Let it run and check what is the result.

    Friday, February 26, 2016 2:22 PM
  • Hi vikramjhurry,

     

    Based on your description, I noticed that your computer could not shut down after forcing shut down during update.

     

    System restore may be a good idea, please try it.

    http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc

     

    We may also try SFC tools to check the problem. Please refer to the link:

    Use the System File Checker tool to repair missing or corrupted system files:

    https://support.microsoft.com/en-us/kb/929833

     

     

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, February 29, 2016 11:27 AM

All replies

  • Run Windows Update and install all updates and then restart your PC.

    Open start and search for cmd and then right click on it and run it as administrator and then type:

    sfc /scannow

    Let it run and check what is the result.

    Friday, February 26, 2016 2:22 PM
  • Hi vikramjhurry,

     

    Based on your description, I noticed that your computer could not shut down after forcing shut down during update.

     

    System restore may be a good idea, please try it.

    http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc

     

    We may also try SFC tools to check the problem. Please refer to the link:

    Use the System File Checker tool to repair missing or corrupted system files:

    https://support.microsoft.com/en-us/kb/929833

     

     

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, February 29, 2016 11:27 AM
  • Hi,

    We haven’t heard from you in a couple of days, have you solved the problem? We are looking forward to your good news.

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Thursday, March 3, 2016 6:05 AM