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Outlook 365 repeatedly asks for password and none of the fixes I have found are working RRS feed

  • Question

  • The affected user opens Outlook and are prompted for the password.  They enter the Password and check the box to save them, which it doesn't.  Alternatively, they can close the password prompt and click on the "Need password" notice at the bottom of Outlook, which lets them into Outlook without typing a password.  Either way, they are prompted for their password every few minutes.  I have run a repair, removed and readded a profile, and added the suggested registry entry

    "HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\AutoDiscover (x.0 corresponds to the Outlook version: 16.0 = Outlook 2016)

    For Outlook 2016 version 16.0.6741.2017 and later versions, please add the following

    DWORD: ExcludeExplicitO365Endpoint
    value 1"

    Nothing seems to work so far.

    Friday, January 4, 2019 7:52 PM

Answers

  • Hi,

    What steps have you tried so far? What's the detailed version of Windows?

    Have you checked cached password in Windows? To do this, please go to Control Panel > Credential Manager > Windows Credential. Expand to check details and delete cached password related with your account.

    Does it only happen to your O365 account? We can add another account to see the result.

    Besides, we can try opening Outlook in safe mode to see if the issue continues. Please exit Outlook, press Win key + R to open the Run command, type outlook.exe /safe and then press Enter. This helps eliminate whether the problem lies on any third party add-ins.

    Any updates, please feel free to post back.

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


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    Monday, January 7, 2019 6:18 AM

All replies

  • Try this - go to the OLD interface to edit the account settings. On a couple of systems recently, the new interface did not offer any option at all to update a password!!!

    Go to Control Panel.

    If viewing by category, go to "User Accounts" then Mail
    If viewing by icon, go directly to "Mail"

    Hit the [Email Accounts] button and you have the old interface where you can enter and save the password there.

    You could also check if it's an issue at server-side with the account? Is the same account working on their mobile phone. Is there a browser webmail for the account? If Outlook is letting you in without a password, that would be loading the cached copy from the hard disk and perhaps failing to login to the remote mail server at all. Are you seeing any error message ?


    • Edited by OttIT Sunday, January 6, 2019 4:09 AM
    Sunday, January 6, 2019 4:07 AM
  • Thanks for the reply.

    User has not changed password in over a year. Same windows login password. User also has office 365 on home laptop that they VPN in with and no password issue there.

    Sunday, January 6, 2019 2:01 PM
  • Another note. for whatever reason before this happened, outlook stated exchange moved email so user should log in with temporary account. I therefore tried repair outlook, deleted email profile from control panel, added new profile, and that's when password issue appeared. As stated though laptop works fine.
    Sunday, January 6, 2019 2:04 PM
  • Hi,

    What steps have you tried so far? What's the detailed version of Windows?

    Have you checked cached password in Windows? To do this, please go to Control Panel > Credential Manager > Windows Credential. Expand to check details and delete cached password related with your account.

    Does it only happen to your O365 account? We can add another account to see the result.

    Besides, we can try opening Outlook in safe mode to see if the issue continues. Please exit Outlook, press Win key + R to open the Run command, type outlook.exe /safe and then press Enter. This helps eliminate whether the problem lies on any third party add-ins.

    Any updates, please feel free to post back.

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.


    Monday, January 7, 2019 6:18 AM
  • Thanks to all who replied. It appears there was a generic Microsoft credential that once removed resolved this issue.
    Tuesday, January 8, 2019 2:19 AM
  • Thank you for your update. If you have other concern about Outlook client, please feel free to post here.

    Have a nice day!

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Tuesday, January 8, 2019 2:22 AM