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IE 11 doesn't work. RRS feed

  • Question

  • At some point few months ago my IE 11 stopped working. Here are details.

    When I run it, the window opens, but nothing is in menu, and when I type url, it does not navigate. See screenshot below.

    What I tried: Uninstall IE11 and install again. Disable all add ons. When I run iexplore.exe  -extoff it works, so I thought if I disable all add-ons it would work, but it didn't.

    I have Windows 8.1 Pro, x64

    IE version: 11.0.9600.17031


    Wednesday, April 16, 2014 1:31 PM

Answers

  • From your description, IE works fine in explorer.exe -extoff, then should be an add-on causes this issue, how did you disable these add-ons, make sure you've disabled all add-ons, when you open Manage add-ons, under the "show" tab, choose "All add-ons", then disable them, expecially for third party component.

    Meanwhile, click Internet Options\Security\Custom level, then scroll down to ActiveX control and plug-ins, disable all precvious used ActiveX Control.

    Run a security scan in case some malware hidden in your system


    Yolanda Zhu
    TechNet Community Support

    • Marked as answer by maxal Friday, April 18, 2014 4:20 PM
    Thursday, April 17, 2014 6:31 AM

All replies

  • When I run it, the window opens, but nothing is in menu, and when I type url, it does not navigate. See screenshot below.

    You can see a symptom like that by starting IE with its  -nohome  switch and in that case it may be necessary to do a Stop to get going properly.  E.g. press Alt-V p

    However, your symptom could also be at least a partial reflection of your Home page choice.  E.g. an empty Address bar would be expected with a Home page set to About:Tabs.  Then the black line you showed might represent that page being improperly rendered and perhaps crashing doing that.  Any clues in the Event log or Reliability Monitor?  Or perhaps it is just a quirk of scripting?  Etc.

    Otherwise, check the Commandline of whatever you are getting when you "run it".   ; )

    HTH



    Robert Aldwinckle
    ---

    Wednesday, April 16, 2014 3:58 PM
    Answerer
  • Thanks for reply.

    I tried to run with -home switch, same result. After stopping it with Alt-V Esc, for example, I got it running. However, when I tried to do the same without -nohome switch, it didn't help.

    I cleared my home page, which was www.bing.com, tried about:Tabs, or just empty value. It didn't change anything.

    Nothing in Event log.

    Tried to run it from command line by running iexplorer.exe without any switches, same result.

    Thursday, April 17, 2014 3:00 AM
  • From your description, IE works fine in explorer.exe -extoff, then should be an add-on causes this issue, how did you disable these add-ons, make sure you've disabled all add-ons, when you open Manage add-ons, under the "show" tab, choose "All add-ons", then disable them, expecially for third party component.

    Meanwhile, click Internet Options\Security\Custom level, then scroll down to ActiveX control and plug-ins, disable all precvious used ActiveX Control.

    Run a security scan in case some malware hidden in your system


    Yolanda Zhu
    TechNet Community Support

    • Marked as answer by maxal Friday, April 18, 2014 4:20 PM
    Thursday, April 17, 2014 6:31 AM
  • I tried to run with -home switch, same result.

    AFAIK there is no such thing as  -home  switch.  So I will assume that was a typo for -nohome and you are just confirming what I predicted would simulate your symptom description.   Did you check your shortcut's Command line to see if that is why this is happening?

    Try starting IE this way, in a safe mode boot, if necessary:

    Run... (e.g. press Win-R and enter:)

    iexplore.exe  -nohome  -extoff

    Does  about:tabs  render properly when you enter it after getting out of the No Home state?



    Robert Aldwinckle
    ---

    Thursday, April 17, 2014 12:39 PM
    Answerer
  • Thank you, this is it. I disabled everything I could in Active X control section and get it running. Now I have a base line, and can turn it on one by one to figure out when it breaks. This is a progress.
    Friday, April 18, 2014 4:19 PM