Cannot access the files on my Lumia 930 RRS feed

  • Question

  • I'm hoping someone here can help as I am struggling everywhere else.

    I have bought a bunch of Lumia 930's for my company, and none of us are able to access the content stored on them.  When we plug our devices into Win7 or Win8 machines, the device drivers get installed successfully, the phone shows up appropriately in Windows Explorer, but if you go into it, it shows no folders or files.

    If you try opening the phone via the new desktop app, it says that the phone locked.  It says this even when you remove all security and locks from the phone.  

    Some sites say that the SD card is locked, but this model phone has no SD card option.

    This is a serious flaw, and I am losing patience.

    Please somebody help :(

    Monday, June 29, 2015 3:16 PM