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Lync OS works on laptop on our wireless network but not mobile phones on wireless. RRS feed

  • Question

  • We are able to connect the latest Lync 2013 online using our laptops on wireless.  However when using our mobile phones (Iphone and Android), neither works on same wireless.

    We need assistance on how the app communicates and port it uses. Whats different from btwn laptop and mobile???

    Thanks

    James

    Monday, November 24, 2014 7:56 PM

Answers

  • Hi,

    For Lync mobile Lync client, no matter user internal or external the corporation (WIFI or 3G), a Reverse Proxy is needed in DMZ zone.

    You can refer to the link below to see the function of Reverse Proxy and how to setup Reverse Proxy:

    http://technet.microsoft.com/en-us/library/gg398069.aspx

    For desktop client, if Lync user is internal the corporation, as user is in the internal network, Lync client can connect to FE Server directly. If Lync user is external the corporation, an Edge Server is needed to setup in DMZ to support external access.

    So, if you want to use Lync mobile client, please setup a Reverse Proxy firstly.

    Best Regards,

    Eason Huang


    Eason Huang
    TechNet Community Support

    Tuesday, November 25, 2014 8:16 AM
    Moderator

All replies

  • Hi,

    For Lync mobile Lync client, no matter user internal or external the corporation (WIFI or 3G), a Reverse Proxy is needed in DMZ zone.

    You can refer to the link below to see the function of Reverse Proxy and how to setup Reverse Proxy:

    http://technet.microsoft.com/en-us/library/gg398069.aspx

    For desktop client, if Lync user is internal the corporation, as user is in the internal network, Lync client can connect to FE Server directly. If Lync user is external the corporation, an Edge Server is needed to setup in DMZ to support external access.

    So, if you want to use Lync mobile client, please setup a Reverse Proxy firstly.

    Best Regards,

    Eason Huang


    Eason Huang
    TechNet Community Support

    Tuesday, November 25, 2014 8:16 AM
    Moderator
  • The mobile apps work a bit differently to the clients. They rely on lyncdiscover DNS records and mobility web services.

    Check out these articles:

    Lync Discover URL's Summary

    Lync Mobility DNS Records


    Andrew Morpeth
    Lync Server Specialist - Auckland, NZ
    Blog - http://www.lync.geek.nz

    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"

    Andrew Morpeth MVP

    Saturday, November 29, 2014 8:39 PM
  • Please check the below TechNet link for detailed LYNC 2013 Mobility deployment instructions.

    http://technet.microsoft.com/en-us/library/hh690055.aspx


    Tek-Nerd

    Monday, December 1, 2014 1:06 PM
  • Thanks for the hint!

    For us it is the other way around. On mobile it works(althought it will give the 'we can't verify the certificate on the server' error the first time), but on laptop it can't connect to either of the 3 lync server addresses.


    Florisz, WHS, XP NL/EN SP3, Windows Media Center, Win7, Pocket Loox with 2003SE and Samsung SGH-i600 with WM 6.5

    Wednesday, October 28, 2015 10:36 AM