locked
Unable to receive email RRS feed

  • Question

  • I am unable to receive email after regrouping from an SMTP hijacking.  I can send email and if someone replies I get it, but otherwise, no incoming email.  What should I check?

    Thanks,

    Vic
    Monday, August 31, 2009 10:43 PM

Answers

  • First and foremost, verify your public DNS for your MX records.  It is a bit curious that people can reply to you, though.  Yet, they cannot originate a message to you. 

    Can you send me a test e-mail and I will look at the SMTP headers and test it back to you?  jim (at) cta.net 

    Jim
    Jim McBee - Blog - http://mostlyexchange.blogspot.com
    • Proposed as answer by Xiu Zhang Friday, September 11, 2009 7:38 AM
    • Marked as answer by Xiu Zhang Friday, September 11, 2009 7:38 AM
    Monday, August 31, 2009 11:09 PM
  • Aha!  It looks like you have gotten on to an RBL.   Visit the above URL and see how you can get your IP address removed from the list.


    Jim McBee - Blog - http://mostlyexchange.blogspot.com
    • Marked as answer by Xiu Zhang Friday, September 11, 2009 7:38 AM
    Tuesday, September 1, 2009 12:07 AM
  • it's possible if other people are using the same RBL for outgoing filtering. I agree with Jim, what do your MX records point to?
    Mark Morowczynski|MCT| MCSE 2003:Messaging, Security|MCITP:ES, SA,EA|MCTS:Windows Mobile Admin|Security+|http://almostdailytech.com
    • Marked as answer by Xiu Zhang Friday, September 11, 2009 7:38 AM
    Tuesday, September 1, 2009 1:16 AM
  • Hi,

    Please ensure that you have MX record created in Public DNS server.

    You can telent publicdomainname 25 to test the mail flow.

    Please go to http://www.barracudacentral.org/lookups to check the Domain Reputation. Also you can request adjustment of your domain reputation there.

    Regards,
    Xiu

    • Marked as answer by Xiu Zhang Friday, September 11, 2009 7:38 AM
    Wednesday, September 2, 2009 7:57 AM

All replies

  • First and foremost, verify your public DNS for your MX records.  It is a bit curious that people can reply to you, though.  Yet, they cannot originate a message to you. 

    Can you send me a test e-mail and I will look at the SMTP headers and test it back to you?  jim (at) cta.net 

    Jim
    Jim McBee - Blog - http://mostlyexchange.blogspot.com
    • Proposed as answer by Xiu Zhang Friday, September 11, 2009 7:38 AM
    • Marked as answer by Xiu Zhang Friday, September 11, 2009 7:38 AM
    Monday, August 31, 2009 11:09 PM
  • Just sent it.
    Monday, August 31, 2009 11:30 PM
  • Jim,

    Got this back

    Your message did not reach some or all of the intended recipients.

     

          Subject:    EVTEK Test Email

          Sent: 8/31/2009 6:24 PM

     

    The following recipient(s) cannot be reached:

     

          jim@cta.net on 8/31/2009 6:25 PM

                You do not have permission to send to this recipient.  For assistance, contact your system administrator.

                <mail.reconltd.com #5.7.1 smtp;550 5.7.1 Whoa, dude, your server is on the Barracuda BRBL block list.  Tell your e-mail administrator!!!  See www.barracudacentral.org for more info. >

    Monday, August 31, 2009 11:33 PM
  • Aha!  It looks like you have gotten on to an RBL.   Visit the above URL and see how you can get your IP address removed from the list.


    Jim McBee - Blog - http://mostlyexchange.blogspot.com
    • Marked as answer by Xiu Zhang Friday, September 11, 2009 7:38 AM
    Tuesday, September 1, 2009 12:07 AM
  • Will that keep me from receiving emails?
    Tuesday, September 1, 2009 12:10 AM
  • it's possible if other people are using the same RBL for outgoing filtering. I agree with Jim, what do your MX records point to?
    Mark Morowczynski|MCT| MCSE 2003:Messaging, Security|MCITP:ES, SA,EA|MCTS:Windows Mobile Admin|Security+|http://almostdailytech.com
    • Marked as answer by Xiu Zhang Friday, September 11, 2009 7:38 AM
    Tuesday, September 1, 2009 1:16 AM
  • I checked the DNS in system manager and it indicated that the domain is valid.  I tried to send a test email from my comcast account and received the following:

    Reporting-MTA: dns; QMTA10.emeryville.ca.mail.comcast.net [76.96.30.17]
    Received-From-MTA: dns; OMTA11.emeryville.ca.mail.comcast.net [76.96.30.36]
    Arrival-Date: Mon, 31 Aug 2009 22:26:34 +0000


    Final-recipient: rfc822; vcypher@evtekpro.com
    Action: delayed
    Status: 4.1.1
    Last-attempt-Date: Tue, 01 Sep 2009 08:08:31 +0000

    Any thoughts?

    Thanks,

    Vic

    Tuesday, September 1, 2009 12:46 PM
  • I just spoke with my provider and they indicated that they were not receiving an answer on port 25.  How can I correct this?

    Thanks,

    Vic
    Tuesday, September 1, 2009 1:19 PM
  • Hi,

    Please ensure that you have MX record created in Public DNS server.

    You can telent publicdomainname 25 to test the mail flow.

    Please go to http://www.barracudacentral.org/lookups to check the Domain Reputation. Also you can request adjustment of your domain reputation there.

    Regards,
    Xiu

    • Marked as answer by Xiu Zhang Friday, September 11, 2009 7:38 AM
    Wednesday, September 2, 2009 7:57 AM