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OWA 404 error for ONE account, Ideas? RRS feed

  • Question

  • Hello,

    I have one account in a development setup that is unable to access OWA.  His account is on a backend 2003 mailserver, and is accessing the mailbox through a 2007 cas.  Here are the tests. 

    Access mailbox via owa directly connecting to exchagne 2003 server - OK

    Access mailbox via Ex2003 FE server - OK

    Access mailbox via Ex 2007 CAS server - FAIL 404 error

    Access another mailbox sitting on the same Ex2003 mailbox server and database going through the same Ex 2007 CAS server - OK

    Move this this mailbox to Ex2007 mailbox server,   and then try using same CAS server - OK

    Move mailbox back to Ex2003, try using same CAS - FAIL

    So, the issus is with this accounnt only, once again even accessing other ex2003 mailboxes sitting on the same back end Ex2003 mail server and even same database work without issue.  Tried all the easy stuff trying different PC's etc.  Account looks ok, SMTP addresses nothing strange or werid characters etc.  Kicked logging upto max for all OWA, and nothing in event log. Here is the IIS log below, as can be seen the 404 begins when nav bar starts to load.    Any ideas appreciated.

    CAS server is Exchagne 2007 SP2 rollup 4, Win2008 SP2.

    2010-09-02 02:31:07 54.48.22.5 POST /owa/auth/owaauth.dll - 443 - 54.62.240.101 Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+SV1;+.NET+CLR+1.0.3705;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506.30;+InfoPath.1;+.NET+CLR+3.0.04506.648;+.NET+CLR+3.5.21022;+MS-RTC+LM+8;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) 302 0 0 15
    2010-09-02 02:31:07 54.48.22.5 GET /exchange/ - 443 mydomain.com\******* 54.62.240.101 Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+SV1;+.NET+CLR+1.0.3705;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506.30;+InfoPath.1;+.NET+CLR+3.0.04506.648;+.NET+CLR+3.5.21022;+MS-RTC+LM+8;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) 200 0 0 156
    2010-09-02 02:31:07 54.48.22.5 GET mydomain.com\*******/ Cmd=navbar 443 mydomain.com\******* 54.62.240.101 Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+SV1;+.NET+CLR+1.0.3705;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506.30;+InfoPath.1;+.NET+CLR+3.0.04506.648;+.NET+CLR+3.5.21022;+MS-RTC+LM+8;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) 404 0 0 15
    2010-09-02 02:31:07 54.48.22.5 GET mydomain.com\*******/Inbox/ Cmd=contents 443 mydomain.com\******* 54.62.240.101 Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+SV1;+.NET+CLR+1.0.3705;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506.30;+InfoPath.1;+.NET+CLR+3.0.04506.648;+.NET+CLR+3.5.21022;+MS-RTC+LM+8;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) 404 0 0 0

     

     

     

    Thursday, September 2, 2010 5:23 PM

All replies

  • Ok guys.. once again only one account that I know of had this problem, what I did was re-create the /exchange VDIR and that did the trick.  Man this is scary, what are we supposed to do everytime you found one account that isn't apparently getting re-directred to /exhcange re-create VDIR's? I' going to have to take this up with MS, 2nd time I've had to do this for similar problem.  Other one was a users getting random 404 errors, but these were on back end 2007 mailbox servers. 

    So, re-creating /exchange vdir did the trick, but I'm just wondering how often this happens.

    Thursday, September 2, 2010 8:11 PM
  • Hello there?

    Can you run a LDP query on this user and in another WORKING user at same server/mailbox database? so we can compare some of their attributes.

    Ask me if you have doubts on doing this.

    Best Regards,

    Sam

    Thursday, September 2, 2010 9:01 PM
  • Hi Xo1e,

    Did you test the account on other client, or did you use other IE (not Mozilla) make a test, per your information, it seems not an issue with server end. If to me, I would restart the IIS make a test, and flush the cach.
    It sound an odd issue, after you recreat the /exchange vdir, everything ok, did the issue occur again?
    Did you check the IIS log which work well ang compare it to above log?

    Regards!
    Gavin
    Tuesday, September 7, 2010 9:11 AM