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Exchange 2007 Storage Groups and Databases RRS feed

  • Question

  • We recently migrated from Exchange 2003 enterprise to Exchange 2007 Enterprise. I have entered the key correctly but still unable to mount more than 5 databases. I know the enterprise product allows for 50 storage groups and databases. I've reinsatlled SP3 Rollup 7 too.

    Microsoft Exchange Error
    Failed to mount database 'CCC'.

    CCC
    Failed
    Error:
    Exchange is unable to mount the database that you specified. Specified database: HCEXCHSRV\Third Storage Group\CCC; Error code: MapiExceptionCallFailed: Unable to mount database. (hr=0x80004005, ec=-2147467259)

    • Changed type Gavin-Zhang Tuesday, May 29, 2012 2:03 AM question
    Wednesday, May 23, 2012 1:55 PM

Answers

  • I changed the value for msexchMaxStorageGroups and msExchMaxStoresTotalon Information store from 5 to 50. It now appears to work.

    Thanks

    • Marked as answer by Nismo350 Thursday, May 31, 2012 8:38 PM
    Thursday, May 31, 2012 8:38 PM

All replies

  • Exactly more that 5 you can't mount?

    Have you tried when possible to restart the IS service and/or the server?


    Sukh

    Wednesday, May 23, 2012 2:42 PM
  • I can only mount (4) users databases and (1) public folder. I have tried several times to reboot and restart the IS service.

    Wednesday, May 23, 2012 3:22 PM
  • If you start a new thread for the same issue it's a good idea to link to the old one otherwise you might get a lot of repeat questions: http://social.technet.microsoft.com/Forums/en-US/exchangesvradmin/thread/db625f29-c5fb-4869-8bbd-3ee3f173d022/#b735dcac-2c84-4e2f-bd6a-e39a02afeabf
    Wednesday, May 23, 2012 3:29 PM
  • Hey guys, does anyone have any ideas regarding my problem?
    Thursday, May 24, 2012 12:23 PM
  • Well it seems like Exch thinks you dont have enterprise, are you sure the right key was used and you are using Ent edition?

    Sukh

    Thursday, May 24, 2012 12:25 PM
  • Name                Site                 ServerRole  Edition     AdminDisplayVe
                                                                     rsion        
    ----                ----                 ----------  -------     --------------
    HCEXCHSRV           Default-First-Sit... Mailbox,... Enterprise  Version 8.3...
    Thursday, May 24, 2012 1:46 PM
  • I think you may want to open a call with MSFT, it doesn't make sense to me.

    Was this a new install?


    Sukh

    Friday, May 25, 2012 2:54 PM
  • On Thu, 24 May 2012 12:23:45 +0000, Nismo350 wrote:
     
    >Hey guys, does anyone have any ideas regarding my problem?
     
    Have a look at the application event log. Filter on the event source
    "MSExchangeIS Mailbox Store" and see if there's an eventID 1216
    (Standard) or 1217 (Enterprise) when you start the server.
     
    If it's 1216 the outfit that sold you the key gave you the wrong one.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    • Proposed as answer by Gavin-Zhang Tuesday, May 29, 2012 3:18 AM
    Friday, May 25, 2012 9:11 PM
  • Hi Nismo,

    Any update for your issue?

    Regards! 

    TechNet Subscriber Support in forum if you have any feedback on our support, please contact tngfb@microsoft.com
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.


    Gavin

    TechNet Community Support

    Tuesday, May 29, 2012 3:19 AM
  • There are no EventId for 1216 and the only ones for 1217 are similar to this one:

    Log Name:      Application
    Source:        MSExchangeIS Mailbox Store
    Date:          3/3/2012 6:30:39 AM
    Event ID:      1217
    Task Category: Storage Limits
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      HCEXCHSRV.co.hernando.fl.us
    Description:
    The Exchange store 'First Storage Group\BOCC' has unlimited storage capacity. The current physical size of this database (the .edb file) is 250 GB. The only size constraint for this database is the maximum size that is supported by the database storage engine (16000 GB).
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="MSExchangeIS Mailbox Store" />
        <EventID Qualifiers="16404">1217</EventID>
        <Level>4</Level>
        <Task>20</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-03-03T11:30:39.000000000Z" />
        <EventRecordID>9559506</EventRecordID>
        <Channel>Application</Channel>
        <Computer>HCEXCHSRV.co.hernando.fl.us</Computer>
        <Security />
      </System>
      <EventData>
        <Data>First Storage Group\BOCC</Data>
        <Data>16000</Data>
        <Data>250</Data>
      </EventData>
    </Event>

    Wednesday, May 30, 2012 2:20 PM
  • Hey Sukh828,

    This was not a new install. Part of a migration from Exchange 2003 to 2007.                              

    Wednesday, May 30, 2012 2:28 PM
  • So a new install of 2007 in an existing 2003 Org.

    Even so, Exch seems to think it's running Ent but only allows 5 DB to be mounted, which is confusing. 

    What if you run the ExchBPA, what does that report for the edition?


    Sukh

    Wednesday, May 30, 2012 2:57 PM
  • Hi NIsmo,

    Please refer to below KB, http://support.microsoft.com/kb/925825 it is realted to your issue.
    If the issue still exists, please feel free let us know.

    Regards!

    Gavin

    TechNet Community Support

    • Marked as answer by Nismo350 Thursday, May 31, 2012 8:37 PM
    • Unmarked as answer by Nismo350 Thursday, May 31, 2012 8:37 PM
    Thursday, May 31, 2012 2:59 AM
  • I changed the value for msexchMaxStorageGroups and msExchMaxStoresTotalon Information store from 5 to 50. It now appears to work.

    Thanks

    • Marked as answer by Nismo350 Thursday, May 31, 2012 8:38 PM
    Thursday, May 31, 2012 8:38 PM