locked
Freezing RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    I just bought a new Asus computer with 8 GB ram, intel core 2quad cpu, 1TB and Windows 7 OS.
    It keeps freezing all the time. What can I do to fix this without returning the computer to the store?

    I would appreciate an answer in plain english.

    Thank you

    Saturday, November 7, 2009 3:48 PM

Answers

  • Question
    Sign in to vote
    1
    Sign in to vote
    This problem could be caused by either hardware or software. If it were me, I'd return it to the store and let them sort it out. After all, it is a brand new machine and it should not be acting this way.


    • Marked as answer by Linda Yan Friday, November 13, 2009 1:47 AM
    Saturday, November 7, 2009 4:43 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Since this is a newly bought computer which within the warranty, I agree with OldHobo that you can return the computer to the store/manufacturer.

     

    In addition, you also can try the following troubleshooting suggestions to check the issue:

     

    -           If the issue occurred after installing certain software or update, please perform System Restore to restore the system to the date before the issue first occurred.

    -           Unplug the unnecessary external devices.

    -           Please go into Safe Mode (Restart computer, press the F8 key when the boot menu pops up, select [Safe Mode], and boot up) and check if the issue still occurs.

    -           Check the issue in Clean Boot. If the issue disappears in the Clean Boot environment, we can use a 50/50 approach to quickly narrow down which entry is causing the issue.

     

    Regards,

    Linda

     

    • Marked as answer by Linda Yan Friday, November 13, 2009 1:47 AM
    Tuesday, November 10, 2009 5:06 AM

All replies

  • Question
    Sign in to vote
    1
    Sign in to vote
    This problem could be caused by either hardware or software. If it were me, I'd return it to the store and let them sort it out. After all, it is a brand new machine and it should not be acting this way.


    • Marked as answer by Linda Yan Friday, November 13, 2009 1:47 AM
    Saturday, November 7, 2009 4:43 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    First you should consider reloading the os from the recovery partition as the drives are cloed in mass they sometimes hit a snag. The manufacturer usaully has less strict guidelines for the error rate here. So try reloading the os either from the recovery partition or from a os disk. I had an Hp with vista home premuim on it and every time i shut down i would get an error message about scheduled tasks. Then i reloade from the recovery partition and that did not fix it. So i ordered the recovery disk set from HP and reloaded that way and everything worked fine.
    Sunday, November 8, 2009 2:00 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    FWIW, I'm with OldHobo.  It sounds like you bought a problem, and should probably "unbuy" it while you may still be able...
    Monday, November 9, 2009 12:30 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Since this is a newly bought computer which within the warranty, I agree with OldHobo that you can return the computer to the store/manufacturer.

     

    In addition, you also can try the following troubleshooting suggestions to check the issue:

     

    -           If the issue occurred after installing certain software or update, please perform System Restore to restore the system to the date before the issue first occurred.

    -           Unplug the unnecessary external devices.

    -           Please go into Safe Mode (Restart computer, press the F8 key when the boot menu pops up, select [Safe Mode], and boot up) and check if the issue still occurs.

    -           Check the issue in Clean Boot. If the issue disappears in the Clean Boot environment, we can use a 50/50 approach to quickly narrow down which entry is causing the issue.

     

    Regards,

    Linda

     

    • Marked as answer by Linda Yan Friday, November 13, 2009 1:47 AM
    Tuesday, November 10, 2009 5:06 AM