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Skype for business Android - Need Help !!! RRS feed

  • Question

  • Hi;

    I am testing Skype for Business and currently its working fine on Desktop Clients. I want to configure the same in a manner that Android users (Mobile) can access the Skype for Business via LAN when they are in office and can use the same when they are at home.

    I tried by connecting Internal Users which are using Android Phone and Skype for business doesn't connect.


    Tuesday, October 18, 2016 6:33 AM

Answers

  • Hi Raza Nathani,

    Welcome to post in our forum.

    Would you please tell us did the issue only appeared on the specific Android phone?

    Did you try to test this issue on iphone or windows phone, is that the same issue?

    Are there any error messages when you sign in with Android device ?

    Please make sure there is no issue with your reverse proxy.

    You could also try to check if you have set lyncdiscover record in the DNS server.

    And also make sure the autodiscover service is open in IIS on the FE server .

    The following article is about troubleshooting Lync mobility, please refer to

    https://msunified.net/2011/12/23/lync-server-mobility-troubleshooting-tips/

    Hope this reply helpful to you.

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.


    Alice Wang
    TechNet Community Support


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Alice-Wang Monday, October 24, 2016 8:37 AM
    • Marked as answer by Alice-Wang Friday, October 28, 2016 9:50 AM
    Wednesday, October 19, 2016 2:33 AM

All replies

  • Have you deployed a SFB Edge server and also a reverse proxy for the mobile clients?

    https://skype4b.uk/2016/02/03/skype-for-business-mobility/


    regards Holger Technical Specialist UC

    Tuesday, October 18, 2016 6:53 AM
  • You need a reverse proxy in your environment. Edge may not be required initially while setting up mobility, however if you are looking for features like voice and video (or any media) then edge can be installed. 

    -------------------
    DNS requirements
    -------------------

    A. Public DNS 

    - lyncdiscover.domain.com

    - externalwebserviceurlofallFEPools.domain.com

    - externalwebserviceurlofallDirectorPools.domain.com (if any)


    B. Internal DNS

    - lyncdiscoverinternal.domain.com

    - externalwebserviceurlofallFEPools.domain.com   (This must be pointing to the relevant public IP)

    - externalwebserviceurlofallDirectorPools.domain.com (if any and this must be pointing to the relevant public IP))

    (For users connecting from inside corporate network, you need to allow their connections to go to internet and connect via reverse proxy public IP. Because mobility traffic always connects via the external web service url)


    -------------------------------------
    Certificate requirement for reverse proxy. Must be a public CA certificate
    -------------------------------------

    Following dns names must be present on the cert

    - lyncdiscover.domain.com

    - externalwebserviceurlofallFEPools.domain.com

    - externalwebserviceurlofallDirectorPools.domain.com (if any)

    If you want users from corporate network to connect to mobility, then you need to consider using a Public CA certificate on your front end/Director pools as well. Otherwise make sure your devices are trusting the certificate installed on your FE and Dir pools. This is only required if you are connecting from internal corporate network.

    Once you have the DNS and certificates in place, you can configure the reverse proxy and the required firewalls rules. This should be it. 


    Tuesday, October 18, 2016 7:44 AM
  • Hi Raza Nathani,

    Welcome to post in our forum.

    Would you please tell us did the issue only appeared on the specific Android phone?

    Did you try to test this issue on iphone or windows phone, is that the same issue?

    Are there any error messages when you sign in with Android device ?

    Please make sure there is no issue with your reverse proxy.

    You could also try to check if you have set lyncdiscover record in the DNS server.

    And also make sure the autodiscover service is open in IIS on the FE server .

    The following article is about troubleshooting Lync mobility, please refer to

    https://msunified.net/2011/12/23/lync-server-mobility-troubleshooting-tips/

    Hope this reply helpful to you.

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.


    Alice Wang
    TechNet Community Support


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Alice-Wang Monday, October 24, 2016 8:37 AM
    • Marked as answer by Alice-Wang Friday, October 28, 2016 9:50 AM
    Wednesday, October 19, 2016 2:33 AM
  • Hello Raza, 

    If  you have deployed the mobility set up  like reverse proxy and records and still facing login problems then we can use the Test Connectivity Analyzer to  isolate the issue, You can run the downloaded version and look for  detailed view , it will let you know which phase the login has a problem. 

    https://www.microsoft.com/en-in/download/details.aspx?id=36535


    Linus || Please mark posts as answers/helpful if it answers your question.

    Wednesday, October 19, 2016 9:18 AM