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windows 7 error: updates were not configured correctly. Reverting changes. 17 updates to install please help!! RRS feed

  • Question

  • Hello everybody,

    I'm sorry if this has already been resolved by someone else but I can't seem to get this to work.

    I am currently running a x64 version of windows 7 home premium.

    The computer runs fine except when i try to install any of the updates, the computer says it's done, asks for a reboot, then while windows is coming back up it says "updates not configured correctly. reverting changes."

    I have tried installing them one at a time, and a few worked but i still have several that won't install.

    I have tried running the hotfix and it says it has completed but nothing has changed.

    I tried going through the windows update troubleshoot and it says there is a problem and it says it fixes it, but again it hasn't been fixed.

     

    These are the updates i still need to install.

     

    Security Update for .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 for x64-based Systems (KB983590)

    Security Update for Windows 7 for x64-based Systems (KB2207566)

    Security Update for Windows 7 for x64-based Systems (KB2286198)

    Security Update for Windows 7 for x64-based Systems (KB2296011)

    Security Update for Windows 7 for x64-based Systems (KB2305420)

    Security Update for Windows 7 for x64-based Systems (KB2425227)

    Security Update for Windows 7 for x64-based Systems (KB2479628)

    Security Update for Windows 7 for x64-based Systems (KB2479943)

    Security Update for Windows 7 for x64-based Systems (KB978886) 

    Security Update for Windows 7 for x64-based Systems (KB979687)

    Security Update for Windows 7 for x64-based Systems (KB979688)

    Security Update for Windows 7 for x64-based Systems (KB982132)

    Update for Internet Explorer 8 Compatibility View List for Windows 7 for x64-based Systems (KB2447568)

    Update for Windows 7 for x64-based Systems (KB2387530)

    Update for Windows 7 for x64-based Systems (KB2443685)

    Update for Windows 7 for x64-based Systems (KB2467023)

    Update for Windows 7 for x64-based Systems (KB2505438)

    Windows 7 Service Pack 1 for x64-based Systems (KB976932)

     

    Please Help me! I am trying to fix my in-laws computer and they live an hour and a half away. If I could get this fixed tonight I would be forever grateful!!

    Tuesday, March 22, 2011 3:24 AM

Answers

  • Please proceed like that:

    Also, you can try to try to download and install them manually.


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    • Proposed as answer by Andre.Ziegler Thursday, March 24, 2011 12:58 PM
    • Marked as answer by Sabrina Shen Monday, March 28, 2011 4:09 AM
    Tuesday, March 22, 2011 9:22 AM
  • Hi,

    please try the steps from Mr.X.

    If they don't work we must look for error messages in the following log files to see the cause of Windows 7 update failures:

    Please run the Windows Explorer and go to the folder "C:\Windows\Logs\CBS\" and copy all files to your document folder, also copy the setupapi.dev.log from the folder C:\Windows\Inf, the "C:\Windows\WindowsUpdate.log" and the file "C:\Windows\winsxs\poqexec.log" to your document folder (otherwise you can't upload it), zip all files into 1 ZIP and upload the zip to your SkyDrive [1] and post a link here.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    • Proposed as answer by Andre.Ziegler Thursday, March 24, 2011 12:58 PM
    • Marked as answer by Sabrina Shen Monday, March 28, 2011 4:10 AM
    Tuesday, March 22, 2011 1:56 PM

All replies

  • Please proceed like that:

    Also, you can try to try to download and install them manually.


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    • Proposed as answer by Andre.Ziegler Thursday, March 24, 2011 12:58 PM
    • Marked as answer by Sabrina Shen Monday, March 28, 2011 4:09 AM
    Tuesday, March 22, 2011 9:22 AM
  • Hi,

    please try the steps from Mr.X.

    If they don't work we must look for error messages in the following log files to see the cause of Windows 7 update failures:

    Please run the Windows Explorer and go to the folder "C:\Windows\Logs\CBS\" and copy all files to your document folder, also copy the setupapi.dev.log from the folder C:\Windows\Inf, the "C:\Windows\WindowsUpdate.log" and the file "C:\Windows\winsxs\poqexec.log" to your document folder (otherwise you can't upload it), zip all files into 1 ZIP and upload the zip to your SkyDrive [1] and post a link here.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    • Proposed as answer by Andre.Ziegler Thursday, March 24, 2011 12:58 PM
    • Marked as answer by Sabrina Shen Monday, March 28, 2011 4:10 AM
    Tuesday, March 22, 2011 1:56 PM
  • Hi,

     

    You may also disable firewalls or other Internet browser programs that can affect the Internet connection and boot in Clean Boot to perform update.

     

    Please also collect the WindowsUpdate.log file for further research.

     

    How to collect the WindowsUpdate.log file

    ===========================

    1. Click "Start", type "WindowsUpdate.log" (without the quotes) in the Search Bar and Press Enter. We will see a file named "WindowsUpdate.log"

    2. Now click "File" and then click "Save As".

    3. From the left panel, click "Desktop" and click "Save".

     

    You can refer to the following link to upload the information:

     

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

     

    Additionally, you may contact our Windows Update email support via the following link, which is free of charge:

     

    https://support.microsoft.com/oas/default.aspx?gprid=6527&st=1&wfxredirect=1&sd=gn

     

    Regards,

     

    Sabrina


    This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Thursday, March 24, 2011 7:47 AM
  • Thank you very much for your quick responses, I will have access to the computer tomorrow and will keep this post updated.

    Thank you again for your time.
    Monday, March 28, 2011 10:06 AM
  • I tried everything Mr X asked me to do and it did not work. here is the link to my skydrive with the files requested.

    http://cid-67ddd9a6d954f1bc.office.live.com/self.aspx/windows%20update%20help/windows%20update%20help.zip

    Monday, March 28, 2011 10:56 PM
  • http://cid-67ddd9a6d954f1bc.office.live.com/self.aspx/windows%20update%20help/windows%20update%20help.zip

     

    I tried mr x's suggestions and they did not work. Please help! thanks! 

    Monday, March 28, 2011 10:57 PM
  • Hi,

     

    You may also disable firewalls or other Internet browser programs that can affect the Internet connection and boot in Clean Boot to perform update.

     

    Thank you Sabrina, but this did not work either. I am still stuck.
    Monday, March 28, 2011 11:18 PM
  • 2011-03-21 22:47:16, Error                 CBS    Failed to parse package manifest: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy32\Windows\Servicing\Packages\Microsoft-Windows-Security-WindowsActivationTechnologies-Package~31bf3856ad364e35~amd64~~7.1.7600.16395.mum [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]

    The file Microsoft-Windows-Security-WindowsActivationTechnologies-Package~31bf3856ad364e35~amd64~~7.1.7600.16395.mum is damaged which belongs to the this update:

    http://support.microsoft.com/kb/971033

    I can't see that you run the System Update Readiness Tool for Windows 7 or you have not upload all requested files.

    Do you have a second PC where you can get the file?

    André


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Tuesday, March 29, 2011 12:50 PM