Search options grayed out

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  Hi, awaiting for the solution for above issue.

  Also facing one more problem in the same system while doing search some times it is correct some time incorrect.  Please find attached screen shot of the same.

  Facing lot of issues with the O365. Users system is also updated with latest version ie.

  

  

  

  Thursday, March 10, 2016 6:06 AM
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  Hi,

  Thanks for posting in the forum.

  So the "Refine" section (From, Subject, Has Attachments, etc) under "Search" tab on the ribbon is greyed out.

  Please go to:

  Control Panel->Switch to "Large icons" view->"Indexing Options"->Click "Modify" button to open the "Indexed Locations" dialog

  Make sure you have ticked the checkbox before "Microsoft Outlook", click "OK" and then restart Outlook to check the result.

  Hope this helps.

  Regards,
  

  Ethan Hua

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  Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com

  • Proposed as answer by Ethan HuaMicrosoft contingent staff Tuesday, March 22, 2016 9:26 AM
  • Marked as answer by Ethan HuaMicrosoft contingent staff Wednesday, March 23, 2016 8:34 AM

  Thursday, March 10, 2016 6:29 AM
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  Hi Ethan, Thanks it was un tick. Now i have ticked that option and first issue has been resolved. The option which was grayed now enabled. But how it was automatically unticked ??
  

  Thursday, March 10, 2016 6:44 AM
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  But how it was automatically unticked ??
  

  In this case, Outlook uses Windows Desktop Search for the Instant Search feature. Most likely some configurations/programs on your computer is changing it in Windows.

  Just monitor this and see if it will be unticked again. If yes, we might need to use Process Monitor to capture which exact process is changing it.

  After enabling the index, restart your Outlook and try the search feature again, see if it will return the correct result.

  Regards,
  

  Ethan Hua

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  Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com

  • Proposed as answer by Ethan HuaMicrosoft contingent staff Tuesday, March 22, 2016 9:26 AM
  • Marked as answer by Ethan HuaMicrosoft contingent staff Wednesday, March 23, 2016 8:34 AM

  Friday, March 11, 2016 9:37 AM