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Shell has stopped working (Windows Multipoint Server 2012)

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l am using Windows Multipoint Server 2012.

During work it pops up a small window says (Shell has stopped working , A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available)

then the computer freezes together with all LAN connected Atrust stations. Please help me, I need to know how can l fix that error.

Monday, August 1, 2016 3:08 PM

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Hi GtsMrimo,

>>l am using Windows Multipoint Server 2012.

Please check if the following KB is helpful:

https://support.microsoft.com/en-us/kb/2953997

Besides,It seems that your issue is more related to Multipoint server, to get better help, please post on link below:

https://social.technet.microsoft.com/Forums/windowsserver/en-US/home?forum=windowsmultipointserver

Best regards,
Andy_Pan
- Proposed as answer by Hello_2018 Tuesday, August 16, 2016 6:34 AM
- Marked as answer by Hello_2018 Tuesday, September 6, 2016 2:55 AM
Tuesday, August 2, 2016 4:45 AM

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Sorry but this is not an end user help forum. You will need to contact MS support for help with this.
\_(ツ)_/

Monday, August 1, 2016 3:31 PM
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Hi GtsMrimo,

>>l am using Windows Multipoint Server 2012.

Please check if the following KB is helpful:

https://support.microsoft.com/en-us/kb/2953997

Besides,It seems that your issue is more related to Multipoint server, to get better help, please post on link below:

https://social.technet.microsoft.com/Forums/windowsserver/en-US/home?forum=windowsmultipointserver

Best regards,
Andy_Pan
- Proposed as answer by Hello_2018 Tuesday, August 16, 2016 6:34 AM
- Marked as answer by Hello_2018 Tuesday, September 6, 2016 2:55 AM
Tuesday, August 2, 2016 4:45 AM