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Freezing saving attachments from external senders. same file attachment from an internal on-premise exchange server email saves no problem very quickly RRS feed

  • Question

  • Freezing saving attachments from external senders. same file attachment from an internal on-premise exchange server email saves no problem very quickly

    tried sending the same file (an different files) from an internal address (quickly saves), from outlook.com address (slow/freezing with below message), and from gmail.com address (slow/freezing with below message). 

    Only happens in Outlook desktop application.

    OWA saves to the network drive no problem. 

    Thursday, December 5, 2019 9:54 PM

All replies

  • Hi,

    What's the version of your Outlook?(File > Office Account > About Outlook). Please make sure you have upgraded your Outlook to the latest version.

    Could you please tell me whether this issue occurs only on your computer or there are many people in your organization have this issue as you?

    In this situation, it is suggested to start your Outlook in online mode (File > Account Settings > Double click your account >Uncheck "Use Cached Exchange Mode to download email to an Outlook data file" > Restart your Outlook)

    Besides, it seems that you are trying to save the attachements to a network drive, please try saving attachments to local and see if there is any difference.

    Any update, please feel free to post back.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Friday, December 6, 2019 3:11 AM
  • all the clients are in online mode that are having this issue. they are all internal users.
    Friday, December 6, 2019 9:51 PM
  • Hi,

    Thanks for your reply.

    >>all the clients are in online mode that are having this issue.

    How about starting Outlook in cached mode? Besides, have you try my suggestions above? What's the result?

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Monday, December 9, 2019 9:39 AM
  • This really is throwing a bunch of darts.

    I have tried most of these items, and no results.

    thanks though. 

    only when saving attachments from external senders. 

    attachments from internal senders save with no issue. 

    is this a trust issue of some sort?

    Tuesday, December 10, 2019 2:34 PM
  • Hi,

    Thanks for your reply.

    >> only when saving attachments from external senders. 

    Are these senders from the same domain?Please try adding them to the Safe Senders List via right click the messages > Junk > Never Block Sender/Sender's Domain. Then test again.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Thursday, December 12, 2019 8:35 AM
  • Thanks, this did not change anything. 
    Thursday, December 12, 2019 9:31 PM
  • Hi,

    Thanks for your reply.

    I asked some questions in my first reply, and would you please provide me with those information? So I can do more research.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Monday, December 16, 2019 7:43 AM
  • Hi,

    I'm writing to see if the reply above is helpful to you. If yes, would you mind helping mark the reply as answer? So that others who might have a similar question can benefit from your thread? Thanks for your understanding and support.

    Regards, 

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Wednesday, December 18, 2019 8:38 AM
  • many people are having this.

    here's the version:

    Wednesday, December 18, 2019 5:29 PM
  • Hi,

    Thanks for your reply.

    How about adding a external user to the Safe Senders list and test? (Junk > Junk E-mails Options > Safe Senders) 

    Besides, it is also suggested to temporarily turn off your antivirus software to check if the issue will be gone, because some antivirus programs perform email scanning may cause this issue. Or you can also restart your computer and run Outlook only then test.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Friday, December 20, 2019 8:59 AM
  • i have already tried the safe senders, that didnt work. i will check a/v<style></style>
    Friday, December 20, 2019 9:38 PM
  • Hi,

    Thanks for your reply.

    >>Besides, it is also suggested to temporarily turn off your antivirus software to check if the issue will be gone, because some antivirus programs perform email scanning may cause this issue. Or you can also restart your computer and run Outlook only then test.

    Have you tried the suggestions above? What's the result?

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Monday, December 23, 2019 9:22 AM
  • Hi,

    Have you got the issue fixed?

    I'm writing to see if the reply above is helpful to you. If yes, would you mind helping mark the reply as answer? So that others who might have a similar question can benefit from your thread? Thanks for your understanding and support.

    Regards, 

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Thursday, December 26, 2019 8:28 AM
  • working on it there is no resolution yet.
    Friday, January 3, 2020 1:39 PM
  • there is still no resolution. This is very odd. The issue is very consistent that an external sender's attachment has this issue, but not an internal email with the attachment. 

    Also, if the external email with the attachment is sent to internal user a, and user a immediately forwards the email/attachement to internal user b, the attachment downloads like normal. 

    some type of encoding that is causing this? exchange settings?

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    Thursday, February 6, 2020 4:47 PM
  • Found on the file server , ONLY FOR EXTERNAL email ATTACHMENTS, this is generated on the file server that is being saved to:

    it seems to hang on the .tmp file or perhaps the actual?

    Log Name:      Microsoft-Windows-SMBServer/Operational
    Source:        Microsoft-Windows-SMBServer
    Date:          2/6/2020 11:42:52 AM
    Event ID:      1020
    Task Category: (1020)
    Level:         Warning
    Keywords:      (8)
    User:          SYSTEM
    Computer:      fileserver.domain.com
    Description:
    File system operation has taken longer than expected.

    Client Name: \\192.168.555.555
    Client Address: 192.168.555.555:49701
    User Name: domain\user
    Session ID: 0x6803AC000289
    Share Name: \\*\share$
    File Name: share_DATA\REDIRECTION\user\MY DOCUMENTS\TEST7\6149938.TMP
    Command: 5
    Duration (in milliseconds): 35206
    Warning Threshold (in milliseconds): 15000

    Guidance:

    The underlying file system has taken too long to respond to an operation. This typically indicates a problem with the storage and not SMB.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-SMBServer" Guid="{D48CE617-33A2-4BC3-A5C7-11AA4F29619E}" />
        <EventID>1020</EventID>
        <Version>1</Version>
        <Level>3</Level>
        <Task>1020</Task>
        <Opcode>0</Opcode>
        <Keywords>0x2000000000000008</Keywords>
        <TimeCreated SystemTime="2020-02-06T16:42:52.188744500Z" />
        <EventRecordID>125800</EventRecordID>
        <Correlation />
        <Execution ProcessID="4" ThreadID="4716" />
        <Channel>Microsoft-Windows-SMBServer/Operational</Channel>
        <Computer>fileserver.domain.com</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <UserData>
        <EventData xmlns="Smb2Namespace">
          <Command>5</Command>
          <SessionGuid>{214A081C-C781-0000-D6F4-932281C7D501}</SessionGuid>
          <SessionId>0x6803ac000289</SessionId>
          <ConnectionGuid>{214A081C-C781-0001-96F6-0D2681C7D501}</ConnectionGuid>
          <UserNameLength>16</UserNameLength>
          <UserName>domain\user</UserName>
          <ClientNameLength>17</ClientNameLength>
          <ClientName>\\192.168.555.555</ClientName>
          <ClientAddressLength>128</ClientAddressLength>
          <ClientAddress>0200C225C0A8FC6D00000000000000000000FFFFC0A8FC6D0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</ClientAddress>
          <ShareNameLength>8</ShareNameLength>
          <ShareName>\\*\share$</ShareName>
          <FileNameLength>59</FileNameLength>
          <FileName>share_DATA\REDIRECTION\user\MY DOCUMENTS\TEST7\6149938.TMP</FileName>
          <Duration>35206</Duration>
          <Threshold>15000</Threshold>
          <CtlCode>9830518</CtlCode>
          <SubCode>0</SubCode>
          <TunneledControl>0</TunneledControl>
        </EventData>
      </UserData>
    </Event>

    <style><br _moz_dirty="" /></style>

    Thursday, February 6, 2020 5:15 PM