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BITS failes to start RRS feed

  • Question

  • Currently have +-67 Windows XP SP3 machines out of 270 where the BITS service for some unknown reason has stopped starting. In the System event viewer the following is logged:

    DCOM got error "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. " attempting to start the service BITS with arguments "" in order to run the server:

    {4991D34B-80A1-4291-83B6-3328366B9097}

    Have compared registry settings with working machines and all entries match. Have deleted and imported the entries as well just in case from:

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS]

    "Type"=dword:00000020

    "Start"=dword:00000002

    "ErrorControl"=dword:00000001

    "ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\

      74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\

      00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,\

      6b,00,20,00,6e,00,65,00,74,00,73,00,76,00,63,00,73,00,00,00

    "DisplayName"="Background Intelligent Transfer Service"

    "DependOnService"=hex(7):52,00,70,00,63,00,53,00,73,00,00,00,00,00

    "DependOnGroup"=hex(7):00,00

    "ObjectName"="LocalSystem"

    "Description"="Transfers data between clients and servers in the background. If BITS is disabled, features such as Windows Update will not work correctly."

    "FailureActions"=hex:00,00,00,00,00,00,00,00,00,00,00,00,03,00,00,00,68,e3,0c,\

      00,01,00,00,00,60,ea,00,00,01,00,00,00,60,ea,00,00,01,00,00,00,60,ea,00,00

     

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Parameters]

    "ServiceDll"=hex(2):43,00,3a,00,5c,00,57,00,49,00,4e,00,44,00,4f,00,57,00,53,\

      00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,71,00,6d,00,\

      67,00,72,00,2e,00,64,00,6c,00,6c,00,00,00

     

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Security]

    "Security"=hex:01,00,14,80,90,00,00,00,9c,00,00,00,14,00,00,00,30,00,00,00,02,\

      00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\

      00,00,02,00,60,00,04,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,\

      05,12,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\

      20,02,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,\

      00,18,00,fd,01,02,00,01,02,00,00,00,00,00,05,20,00,00,00,23,02,00,00,01,01,\

      00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

     

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Enum]

    "0"="Root\\LEGACY_BITS\\0000"

    "Count"=dword:00000001

    "NextInstance"=dword:00000001

    &

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\BITS]

    "StateIndex"=dword:00000001

    "ServiceDLL"="C:\\WINDOWS\\system32\\BITS\\qmgr.dll"

    When you try to manually start the BITS service the following popup error shows:

    Error 1058: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

    All dependencies needed by BITS to run are running and set to automatic. All the above system have been re-imaged in the last 3 months with the same exact image. Any ideas would be highly appreciated.

     

    Thursday, September 8, 2011 10:48 PM

Answers

  • Nothing we've tried has worked

    Recomplied the RIS image and even tho the hardware profile is still missing under the log on tab the bits service is now starting and security patches are being installed and software deployments downloading and installing.

    Have started to re-image 57 desktop *sigh*

    Thanks to everyones suggestions!

    Thursday, September 29, 2011 8:28 PM

All replies

  • have you already redownloaded Bits 2.5 and installed it to see what happens.  how do the registry entries look on a working machine?  No GPO or anything for the broken machines?
    http://www.sccm-tools.com http://sms-hints-tricks.blogspot.com
    Thursday, September 8, 2011 11:03 PM
  • This issue is really related to SCCM or this issue post should be posted in WIn XP SP3 forums (http://social.technet.microsoft.com/Forums/en-US/itproxpsp/threads)

    Did you search the registry to get more details about the ID {4991D34B-80A1-4291-83B6-3328366B9097} ?

    Also, is there any virus or malware attack on these systems (see, http://support.microsoft.com/kb/959894)?


    Anoop C Nair - Twitter @anoopmannur

    MY BLOG:  http://anoopmannur.wordpress.com

    SCCM Professionals

    This posting is provided AS-IS with no warranties/guarantees and confers no rights.

    Friday, September 9, 2011 1:50 AM
  • have you already redownloaded Bits 2.5 and installed it to see what happens.  how do the registry entries look on a working machine?  No GPO or anything for the broken machines?
    http://www.sccm-tools.com http://sms-hints-tricks.blogspot.com


    Matthew, Tried KB923845 and KB842773 which is bits 2.5 but its not for XP& Trying now bits 2.0 + http5.1 which is supposed to be for 2003\xp est. But I'm getting the notice "the version of windows you have insatlled does not match the update you are trying to install." for both.

    Can't seem to find aworking installer or uninstaller for this.

    We've imported the registry settings from 2 working machines and compared with x-amount of others...so far now difference. Have tried gpupdate /force est. no changes.



    • Edited by Iskar Jarak Friday, September 9, 2011 5:35 AM
    Friday, September 9, 2011 5:06 AM
  • This issue is really related to SCCM or this issue post should be posted in WIn XP SP3 forums (http://social.technet.microsoft.com/Forums/en-US/itproxpsp/threads)

    Did you search the registry to get more details about the ID {4991D34B-80A1-4291-83B6-3328366B9097} ?

    Also, is there any virus or malware attack on these systems (see, http://support.microsoft.com/kb/959894)?


    Anoop C Nair - Twitter @anoopmannur

    MY BLOG:  http://anoopmannur.wordpress.com

    SCCM Professionals

    This posting is provided AS-IS with no warranties/guarantees and confers no rights.

    It was noticed after reporting showed a host of machines pending in SCCM for security patches still to be deployed to as well a rollout of an test app that failed.

    Never though about that...wil do that next.

    We use Macfee EPO as our anti-virus solution. Current version is 8.7i deployed with hotfix 5 and I just checked 5 of the effected machines and all definition files are on the latest release.

    Friday, September 9, 2011 5:13 AM
  • Just a complete shot in the dark: delete \Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader  and try to start BITS.
    Torsten Meringer | http://www.mssccmfaq.de
    Friday, September 9, 2011 9:32 AM
  • Just a complete shot in the dark: delete \Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader  and try to start BITS.
    Torsten Meringer | http://www.mssccmfaq.de

    No luck ;)
    Friday, September 9, 2011 1:28 PM
  • This issue is really related to SCCM or this issue post should be posted in WIn XP SP3 forums (http://social.technet.microsoft.com/Forums/en-US/itproxpsp/threads)

    Did you search the registry to get more details about the ID {4991D34B-80A1-4291-83B6-3328366B9097} ?

    Also, is there any virus or malware attack on these systems (see, http://support.microsoft.com/kb/959894)?


    Anoop C Nair - Twitter @anoopmannur

    MY BLOG:  http://anoopmannur.wordpress.com

    SCCM Professionals

    This posting is provided AS-IS with no warranties/guarantees and confers no rights.

    Found the entry on both working and non working machines at the same 2 locations in the registry. Everything looks the same... still trying to figure out what this is.
    Friday, September 9, 2011 1:30 PM
  • DCOM got error "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. " attempting to start the service BITS with arguments "" in order to run the server:

     


    I saw that error yesterday but on W2K8R2 server, not XP, for us it was because either Windows Update or Windows Installer service was disabled, one of the two I don't remember, take a look and see.
    Friday, September 9, 2011 1:34 PM
  • DCOM got error "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. " attempting to start the service BITS with arguments "" in order to run the server:

     


    I saw that error yesterday but on W2K8R2 server, not XP, for us it was because either Windows Update or Windows Installer service was disabled, one of the two I don't remember, take a look and see.

    Only have the windopws installer services which is set to manual. Started the service on 3 of the machines without success for BITS.
    Friday, September 9, 2011 4:18 PM
  • Could you go to BITS service properties then Log On tab and verify that the service has not been disabled for the hardware profile

     

     


    Bechir Gharbi | http://myitforum.com/cs2/blogs/bgharbi/ | Time zone : GMT+1
    Friday, September 9, 2011 10:50 PM
  • This issue is really related to SCCM or this issue post should be posted in WIn XP SP3 forums (http://social.technet.microsoft.com/Forums/en-US/itproxpsp/threads)

    Did you search the registry to get more details about the ID {4991D34B-80A1-4291-83B6-3328366B9097} ?

    Also, is there any virus or malware attack on these systems (see, http://support.microsoft.com/kb/959894)?


    Anoop C Nair - Twitter @anoopmannur

    MY BLOG:  http://anoopmannur.wordpress.com

    SCCM Professionals

    This posting is provided AS-IS with no warranties/guarantees and confers no rights.

    Found the entry on both working and non working machines at the same 2 locations in the registry. Everything looks the same... still trying to figure out what this is.

    What (which app or comp?) is that ID pointing to (did you get any clue)?

    Anoop C Nair - Twitter @anoopmannur

    MY BLOG:  http://anoopmannur.wordpress.com

    SCCM Professionals

    This posting is provided AS-IS with no warranties/guarantees and confers no rights.

    Saturday, September 10, 2011 2:11 AM
  • This issue is really related to SCCM or this issue post should be posted in WIn XP SP3 forums (http://social.technet.microsoft.com/Forums/en-US/itproxpsp/threads)

    Did you search the registry to get more details about the ID {4991D34B-80A1-4291-83B6-3328366B9097} ?

    Also, is there any virus or malware attack on these systems (see, http://support.microsoft.com/kb/959894)?


    Anoop C Nair - Twitter @anoopmannur

    MY BLOG:  http://anoopmannur.wordpress.com

    SCCM Professionals

    This posting is provided AS-IS with no warranties/guarantees and confers no rights.

    Found the entry on both working and non working machines at the same 2 locations in the registry. Everything looks the same... still trying to figure out what this is.

    What (which app or comp?) is that ID pointing to (did you get any clue)?

    Anoop C Nair - Twitter @anoopmannur

    MY BLOG:  http://anoopmannur.wordpress.com

    SCCM Professionals

    This posting is provided AS-IS with no warranties/guarantees and confers no rights.


    I'm finding the key in 2 locations as per below on worknig and none working pc's:

    [HKEY_CLASSES_ROOT\CLSID\{4991d34b-80a1-4291-83b6-3328366b9097}]
    @="Background Intelligent Transfer Control Class 1.0"
    "AppID"="{69AD4AEE-51BE-439b-A92C-86AE490E8B30}"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{4991d34b-80a1-4291-83b6-3328366b9097}]
    @="Background Intelligent Transfer Control Class 1.0"
    "AppID"="{69AD4AEE-51BE-439b-A92C-86AE490E8B30}"

    Been very busy so I haven't had time to investigate exactly what this is thou.

    *Update* Not findnig much on the net explaining what this is.


    • Edited by Iskar Jarak Sunday, September 11, 2011 3:11 AM
    Sunday, September 11, 2011 3:02 AM
  • Could you go to BITS service properties then Log On tab and verify that the service has not been disabled for the hardware profile

     

     


    Bechir Gharbi | http://myitforum.com/cs2/blogs/bgharbi/ | Time zone : GMT+1


    Bechir, just looking at the bits service, I missed this. Checking against other services all have a profile 1 enabled on the bottum of the window under the Log On tab. BITS doesn't! So I got all excited but after checking 10 systems that are working it seems that this is not uncommon in our enviroment.

    I saved another hardware profile on some test machines and on some I have the windows listing both profile 1 and profile 2 with profile 1 enabled and some not. googling to find out more...

    Sunday, September 11, 2011 3:10 AM
  • Anyone know of a good registry compare app? think of comparing the regisrty of 1 worknig and 1 not to see if I can find the diferences... All our desktops are exactly the same and imaged with the same RIS image.

    Long shot...

    Sunday, September 11, 2011 3:15 AM
  • Export both registries (or parts) and compare them using WinMerge.
    Torsten Meringer | http://www.mssccmfaq.de
    Monday, September 12, 2011 7:17 AM
  • Nothing we've tried has worked

    Recomplied the RIS image and even tho the hardware profile is still missing under the log on tab the bits service is now starting and security patches are being installed and software deployments downloading and installing.

    Have started to re-image 57 desktop *sigh*

    Thanks to everyones suggestions!

    Thursday, September 29, 2011 8:28 PM
  • Nothing we've tried has worked

    Recomplied the RIS image and even tho the hardware profile is still missing under the log on tab the bits service is now starting and security patches are being installed and software deployments downloading and installing.

    Have started to re-image 57 desktop *sigh*

    Thanks to everyones suggestions!


    That's really weird, but glad you got a work around.
    Friday, September 30, 2011 9:52 AM