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Connector to HP OMW - Extend Allowed Time for Connector Service Contacting Provider RRS feed

  • Question

  • On occasion, we have a couple of errors thrown from our RMS (Connector Service) when CPU spikes on our Provider server (HP OMW), generally something like: 

    The Connector service threw an exception because no providers could be contacted to send alerts.

    The Connector/Provider connection appears to recover and is working once CPU settles down.

    Is there a setting that we can adjust to increase the "timeout" before it sends an exception alert?

    Thank you,

    Kate

     

    Wednesday, September 14, 2011 4:01 PM

Answers

  • Can you offer specifics? General errors with your own verbiage doesn't help. If you have issues still, then I'd suggest opening a ticket with scomskills.com.

    Jonathan Almquist

    Wednesday, October 24, 2012 3:30 AM

All replies

  • You may try increasing the polling cycle. Default is 30 sec.

    Regards

    Chandan

    Tuesday, September 18, 2012 12:34 AM
  • Can you offer specifics? General errors with your own verbiage doesn't help. If you have issues still, then I'd suggest opening a ticket with scomskills.com.

    Jonathan Almquist

    Wednesday, October 24, 2012 3:30 AM