Interpreting an exchange trace log RRS feed

  • Question

  • Hi

    I have an exchange trace log that I need someone to interpret for me. This is a log created on Exchange 2007 by running extrace. The info I have indicates that I need Microsoft to interpret the log for me. Upon calling support they said because Exchange 2007 is not longer supported I should post on technet to see if someone would interpret the log for me.

    Basically I have a user who occasionally has calendar entries disappearing. It happens only occasionally but is a big problem to him. He accesses his mailbox and calendar on his PC using Outlook 2013 and on his IPAD and his IPhone. My suspicion is one of these last 2 devices is causing it when a particular condition exists which is why it only happens occasionally.

    Anyway if you have a look at KB971878 it goes through the steps to follow on Exchange Server and at the end says contact Microsoft to interpret the log.

    I have this etl file now and have tried several different log viewers to see if I can open it myself and haven’t been able to pull the required information out of it in any of them. Basically from what I have read I should be able to see a calendar deletion event and a device ID responsible in the right software.

    Is there anyone that can interpret this log for me?



    Thursday, April 27, 2017 4:09 AM

All replies

  • I recommend that you find a consultant experienced in this area.

    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!

    Thursday, April 27, 2017 7:29 AM
  • Hi Mike,

    As we said that Exchange 2007 is out of support, we suggest you migrate Exchange 2007 to Exchange 2010 SP3 or Exchange 2013, then submit a new case to Microsoft, thanks for your understanding and support. 

    Best Regards,
    Jim Xu
    TechNet Community Support

    Please remember to mark the replies as answers if they helped.
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    Friday, April 28, 2017 6:43 AM
  • I'd love to upgrade definitely - but this is a longer term solution and I can't do it straight away. 

    MS phone support suggested I place a post here and hope someone would take pity on me and read the log file for me so that is what I have done.



    Wednesday, May 3, 2017 4:27 AM