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Device USB\VID_0000&PID_0002\6&7de72a2&0&3 Unknown USB Device (Device Descriptor Request Failed)

    Question

  • I upgraded to Windows 10 a while back. Every time I open the computer I get a pop-up notification telling me the USB device is unrecognized. I have no USB devices in any of my 3 USB ports.

    I sent my computer in twice. No help. They just uninstalled everything and reinstalled everything and told me it should be fixed. It is not. I then went about updating every driver in my Device Manager. I uninstalled the Unknown USB Device and then updated other drivers. Certain drivers (such as PCI Express Root Port #3 - 9C14) when updating would also reinstall the Unknown USB Device, which I would then uninstall and keep working down the list. At the end of updating EVERYTHING I scanned for hardware changes and "found" the Unknown USB Device. 

    From what I can tell, and I know very little about this stuff, my computer can't name one of my USB ports. Since it can't figure out what it's called it can't download the proper driver for it. Since it can't download the proper driver it can't work properly. The practical result from this is that one of my three USB ports does nothing when I put in any USB item (connect my android phone, thumb drive, presentation clicker, etc).

    I've looked on tons of forums. My current thought is that if I can tell my computer what the deice is or download the right driver and tell my computer to use that driver for this device it should solve my issue. But I don't know how to know what the name of the USB port should be (I imagine it would be something similar to the other 2 USB ports), I don't know who made the USB port, I don't know where to search for the drivers on my own, and I don't know how to tell my computer to use a downloaded drive for a specific USB Port (since it usually coordinates all that on its own).

    I've been on lots of forums and tried lots of solutions. Anyone think they can help me with my problem?

    Thursday, March 3, 2016 7:00 PM

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