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Internet Explorer 10 stopped working because of MSHTML.dll appcrash. RRS feed

  • Question

  • I could not attach a .png file 

    Properties:

    Size on disk: 248.1KB, Resolution: 120DPI, Units: Pixels, Width: 1000 Height: 1595, Color

    Internet Explorer 10 stopped working attaching .png file, messagebox error texts MSHTML.dll appcrash.

    How to attach these files?

    Tuesday, September 24, 2013 9:29 AM

Answers

All replies

  • Hi,

    First, could you please help me to confirm which situation can this occur,does it happened just in some sotuation such as using mailbox, Hotmail or always be?

    Generally, the crash is caused by third party add-ons.

    I suggest running IE with no add-ons to check the result. Click Start -> All Programs -> Accessories -> System Tools -> Internet Explorer (with no add-ons). If the issue disappears, try to enable the add-ons one by one to narrow down the root cause.

    For more information, please refer to the following article.

    Manage add-ons in Internet Explorer

    http://windows.microsoft.com/is-is/internet-explorer/manage-add-ons#ie=ie-10-win-7

    if the no add-ons not work, go to reset IE for testing.

    Reset Internet Explorer settings

    http://windows.microsoft.com/en-us/internet-explorer/reset-ie-settings#ie=ie-10-win-7

    Then try using the system file checker tool (sfc) to troubleshoot missing or corrupted system files in Windows.

    How to use the system File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

    http://support.microsoft.com/kb/929833

    If the issue persists after running the steps above. You can trying reinstalling the IE10.

    Install or uninstall Internet Explorer

    http://windows.microsoft.com/en-us/internet-explorer/install-ie#ie=ie-10-win-7

    Hope this helps,

    Ada Liu


    • Edited by v-Ada Wednesday, September 25, 2013 11:22 AM
    • Marked as answer by A.I.R. TechNet Geek Wednesday, September 25, 2013 3:31 PM
    Wednesday, September 25, 2013 11:21 AM
  • It works, Hotmail's email account of me wouldn't attach a .png file or an odd Wordpad document but IE 10 (No Add-ons) attached file successfully, many addons stops me from searching addon crashing IE10, using for rare such occasions IE 10 (No-Addons) needs no other setting of IE 10, thanx.
    Wednesday, September 25, 2013 3:29 PM
  • Hi,

    I’m so glad that you’ve solved this issue in this way, if you still have some problems about this issue, please free let me know.

    Regards,

    Ada Liu

    Thursday, September 26, 2013 12:59 AM
  • Also other internet browser 'Green Browser' sent email attachment crashing IE 10, being Microsoft admirer gathered knowledge from official source.

    yours faithfully,

    Anirudha

    Friday, September 27, 2013 6:20 AM