Explorer freezes when creating folders RRS feed

  • Question

  • Greetings Everyone,

    In my company we have several users that experience problems with the explorer. Whenever someone creates a folder on a network drive explorer freezes for several seconds, only a few people encounter this.

    In the folder options, general tab, we untick the two options under privacy. After that we choose apply and we clear the file explorer history.

    Then the problem is gone and people can create folders without any problems, however after working sometime and opening several folders and documents the problem returns and the explorer freezes for 5-10 seconds before creating the folder.

    The users are working with Windows 10 1809 (recently upgraded, freeze problem was already there in 1803), we have around 50 users and only a few users encounter this annoying problem. We wiped a computer and started over again with a freshly installed Windows 10. We created a new user account and roaming profiles, but the problem was again/still there.

    Does someone have a permanent fix or solution, for this highly annoying problem?

    Kind Regards,


    Monday, April 1, 2019 9:16 AM

All replies

  • Hello,

    Suggest you to run System File Checker scan:

    1. Search for 'command prompt' using Cortana or Windows Search.

    2. From results, right click on Command Prompt and select Run as administrator.

    3. Type sfc /scannow command and press Enter key.

    4. Let the command complete and then reboot the machine.

    If that doesn't works, perform clean boot:


    If issue still persists, try resetting File Explorer (explorer.exe) process:

    1. Press Windows Key + R and type SYSDM.CPL in Run. Click OK or press Enter key.

    2. In System Properties window, switch to Advanced tab, click Settings under Performance.

    3. Next, in Performance Options, under Processor scheduling, make sure that Adjust for best performance of: is set to Programs.

    4. Then in the same window, under Virtual memory, click Settings button.

    5. On Virtual Memory page, make sure Automatically manage paging file sizes for all drives option is checked. Click OK, then Apply, OK on rest of windows.

    6. Reboot the machine and see if issue is resolved now.

    Let us know if this helps!

    Reference: https://www.kapilarya.com/fix-file-explorer-not-working-in-windows-10

    Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.

    Microsoft MVP (Windows and Devices for IT)

    Windows Insider MVP

    Windows Help & Support [www.kapilarya.com]

    Monday, April 1, 2019 9:34 AM
  • Hi,

    We also could run below commands to check components

      Dism /Online /Cleanup-Image /CheckHealth
      Dism /Online /Cleanup-Image /ScanHealth
      Dism /Online /Cleanup-Image /restoreHealth

    Besides, please refer to the following article to fix file explorer freezes:

    Note: This is a third-party link and we do not have any guarantees on this website. This is just for your convenience. And Microsoft does not make any guarantees about the content.

    Best regards,



    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, April 2, 2019 5:48 AM
  • Greetings Kapil,

    I checked the Virtual memory and Processor scheduling, both are correctly setup.

    I ran a sfc scan, but the result was that everything was perfect and no problems were found.

    Sadly this didn't help, do you have other possibilities?

    Kind Regards,


    Tuesday, April 2, 2019 2:10 PM
  • Hi Daniël,

    1. Please install the latest updates to avoid the known issues.

    2. Run netsh and winsock reset commands to reset Network Adapter.

    3. We could try to do a clean installation and check the symptom: 


    Best regards,


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, April 10, 2019 7:27 AM