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Windows 10 reboot hangs after any software update

    Question

  • I have had win 10 running for some time. After the anniversary update, anytime ANY program does a software update, and there is a reboot, the PC goes thru POST but then I get the spinning dots. Forever. New BSOD

    The only work around that I found to work is when the OS starts to load , keep pressing the F8 key nonstop until the initial OS window pane shows up.

    Does anyone know of a permanent fix since I seem to have to do this weekly

    Thursday, April 13, 2017 9:39 PM

All replies

  • The problem is likely related to problems with your operating system or registry and both of those are fixed by upgrading windows 7 1607 to 1703.  Windows creators version 1703 rolled out this month.  You can get it by going to windows updates on your computer or by creating a windows bootable iso using a flash drive.

    This is a link to upgrade or create a windows 10 version 1703 bootable iso: 

    https://www.microsoft.com/en-us/software-download/windows10

    If you prefer to keep windows 10 version 1607 you will need to troubleshoot.

    1) place your computer in clean boot: 

    https://social.technet.microsoft.com/wiki/contents/articles/29876.how-to-perform-a-clean-boot-in-windows-10.aspx

    If you continue to have problems using clean boot the consider safe mode with networking:

    https://answers.microsoft.com/en-us/windows/wiki/windows_10-hardware/safe-mode-in-win-10/0e867b92-8d8d-4f33-bee0-95884b84988d?tm=1459964318046

    2) use administrative command prompt and enter sfc /scannow

    https://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93

    3) also run dism /online /cleanup-image /restorehealth

    4) type reliability in the left lower corner search and view the reliability control panel to see the events on each day and search from problems and fixes:

    https://www.howtogeek.com/166911/reliability-monitor-is-the-best-windows-troubleshooting-tool-you-arent-using/

    5) look at the event viewer for more detailed information

    https://answers.microsoft.com/en-us/windows/wiki/windows_10-update/event-viewer-what-is-going-on-in-your-computer/fdda2010-d4df-4fed-863b-89ce0142419d

    6) run msinfo32 to look for windows error reporting and software conflicts:  click on the windows key and r key simultaneously and enter msinfo32.

    All of the above should give you some troubleshooting information.  It takes time. 

    This is an integrity checklist:

    https://answers.microsoft.com/en-us/windows/wiki/windows_10-performance/windows-10-performance-and-install-integrity/75529fd4-fac7-4653-893a-dd8cd4b4db00

    With the windows version 1703 update it will likely fix the problems in the most efficient and effective way.

    Thursday, April 13, 2017 10:00 PM
  • You mentioned BSOD, so please see BSOD Finding and fixing them (guide by Team ZigZag) on uploaded the minidump files for analysis for others to investigate.

    Thursday, April 13, 2017 10:21 PM
  • Hi AlanS101,

    What is the exact machine model?

    Try to boot into safe mode then check the symptom again. Keep pressing "Shift" and restart the machine then choose "Troubleshoot", "Advanced", "Startup Options", "Sade mode".

    To analyze the issue deeply, please upload the dump file to OneDrive and paste the link here.

    Best regards


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    Monday, April 17, 2017 8:07 AM
    Moderator