locked
Could not load driver software problem code is 39 RRS feed

  • Question

  • Product

    Mobile Intel(R) 4 Series Express Chipset Family

    Problem

    Could not load driver software

    Date

    21/07/2009 10:23 PM

    Status

    Report Sent

    Description

    Problem signature

    Files that help describe the problem (some files may no longer be available)

    Extra information about the problem

    Bucket ID: 514215441

    DMI212.tmp.log.xml

    LOG290.tmp

    oem14.inf

    Problem Event Name: PnPDeviceProblemCode

    Architecture: x64

    Hardware Id: PCI\VEN_8086&DEV_2A43&SUBSYS_FF661179&REV_07

    Setup class GUID: {4d36e968-e325-11ce-bfc1-08002be10318}

    PnP problem code: 00000027

    Driver name: igdkmd64.sys

    Driver version: 7.15.10.1502

    Driver date: 06-12-2008

    OS Version: 6.0.6002.2.2.0.768.3

    Locale ID: 4105

    Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 39.

    Thursday, July 23, 2009 6:33 AM

Answers

  • Hi,

     

    Thanks for posting in Microsoft TechNet Forum.

     

    Error code 39 indicates that Windows can't load the device driver for this hardware. The driver may be corrupted or missing. This error may occur if either of the following conditions is true:

     

    1.   The driver is not present.

    2.   A binary file is corrupted.

    3.   A file I/O problem occurred.

    4.   A driver references an entry point in another binary file that could not be loaded.

     

    In common, to troubleshoot this kind of issue, let's perform the following methods.

     

    1.   Open Device Manager, click on the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.

    2.   Uninstall the device driver and install the latest version of this device driver. You can download the latest Mobile Intel 4 Series Express Chipset Family driver from the following website.

     

    http://downloadcenter.intel.com/Product_Filter.aspx?ProductID=2991

     

    Note: we provide this third party link for download, there may be some changes without notice. Microsoft doesn't control and guarantee the security and index in this website. You'd better contact third party vendor directly to obtain.

     

    3.   Install the latest Windows Service Pack, Windows Service Pack may fix this kind of issue.

     

    How to obtain the latest Windows Vista service pack

    http://support.microsoft.com/kb/935791   

     

    Hope this helps. Thanks.

    Friday, July 24, 2009 7:05 AM
    Moderator