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  • Question

  • Hi

     I have few questions....

    how did u Realize PICK UP Groups

    in Hipath 4000 we have pickup groups like when a call comes it will ring simultaneously to all the users who are in a Pickup group and if a call was to user A then  USER B also has the oppurtunity to takeover the call.

     Do you have any idea and can you please give me some tipps.



    thanks

    Wednesday, July 4, 2012 12:23 PM

Answers

  • Hi,

    This is a duplicate post.

    Anyone in the team a group should be able to pick up the call, this leads us to thinking about Response Groups first. All members in the lync Agent Group would be able to receive the call. However, Response Groups aren’t a replacement for ‘PICK UP Groups’ because you don’t want 10 phones ringing every time someone calls and you don’t want to wait 10 rings before you can pick up the call. So the workaround to enable “Call pickup” is to first configure a Team-Call Group.

    If you have any further question about Team call, please feel free to post the issue on your pervious thread. Thank you for your understanding.


    Regards, Kent Huang TechNet Community Support ************************************************************************************************************************ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question.

    • Proposed as answer by Kent-Huang Monday, July 23, 2012 10:10 AM
    • Marked as answer by Kent-Huang Tuesday, July 24, 2012 9:14 AM
    Thursday, July 5, 2012 5:03 AM

All replies

  • Hi,

    if you have Lync setup, just create a team call group with relavent users from call forwarding options. it does the same thing as you discribed above.


    Thamara. MCTS, MCITP Ent Admin, Specialized in U.C Voice OCS 2007 R2 Z-Hire -- Automate IT Account creation process ( AD / Exchange / Lync )

    Wednesday, July 4, 2012 12:26 PM
  • Hi,

    This is a duplicate post.

    Anyone in the team a group should be able to pick up the call, this leads us to thinking about Response Groups first. All members in the lync Agent Group would be able to receive the call. However, Response Groups aren’t a replacement for ‘PICK UP Groups’ because you don’t want 10 phones ringing every time someone calls and you don’t want to wait 10 rings before you can pick up the call. So the workaround to enable “Call pickup” is to first configure a Team-Call Group.

    If you have any further question about Team call, please feel free to post the issue on your pervious thread. Thank you for your understanding.


    Regards, Kent Huang TechNet Community Support ************************************************************************************************************************ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question.

    • Proposed as answer by Kent-Huang Monday, July 23, 2012 10:10 AM
    • Marked as answer by Kent-Huang Tuesday, July 24, 2012 9:14 AM
    Thursday, July 5, 2012 5:03 AM
  • The team call group is a solution when you don't use Lync phone devices. Because it's not possible to set the ring in function of the caller....

    Two companies are developping call pickup solutions but the product is not ready for the moment.

    Jean-Marc

    Thursday, July 5, 2012 2:32 PM