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Skype for Business access edge service is not starting RRS feed

  • Question

  • Skype for Business server 2019

    Event error: The description for Event ID 7024 from source Service Control Manager cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

         

    Friday, May 15, 2020 5:39 PM

All replies

  • Hi Tarique A!

    Does this issue persist all the time?

    Do you have any operations before this issue occurred?

    It recommends you try to use Lync Server management shell to disable the User Replicator service on Edge Server.  To reset the EnableUserReplicator flag to false, you can refer to the following link steps:

    https://docs.microsoft.com/en-us/skypeforbusiness/troubleshoot/server-configuration/lync-server-2013-access-edge-service-not-start

    Moreover, considering your error message description, it will be a faster way to fix this issue by uninstalling the applications and bootstrap the server again.

    If the above suggestion is no luck, another suggestion is issue two (edge internal and external certificates) new certs from internal CA which trusted by Edge Server( or add root certificate) and see if it fixing this issue. For more details, you can refer to :

    http://terenceluk.blogspot.com/2016/12/skype-for-business-server-access-edge.html

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

    Best Regards,
    Jimmy Yang

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.
    Monday, May 18, 2020 3:13 AM
  • Hi,
    I am checking the status of this case. Please let us know if you would like further assistance.
    Meanwhile, if the reply is helpful to you, please try to mark it as an answer to close the thread, it will help others who encounter the same issue and read this thread.
    Thank you for your understanding and patience!

    Best Regards,
    Jimmy Yang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Tuesday, May 26, 2020 8:35 AM