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Messaging multiple users unintentionally RRS feed

  • Question

  • Occasionally when I double click a contact in my list when trying to IM a single user, a group chat window with multiple contacts pops up (the other contacts are random from my contact list).  This has caused me to unintentionally send a message intended for one contact to a group.  Has anyone seen this before?  
    • Edited by kesh951 Wednesday, June 7, 2017 4:18 PM
    Wednesday, June 7, 2017 4:17 PM

All replies

  • Hi kesh951,

    Did this issue occur to multiple users?

    To this issue, please try to rebuild SFB profile to check if the issue persist:
    https://chinookcommunications.zendesk.com/hc/en-us/articles/203814180-Delete-the-Lync-SIP-profile-from-a-Windows-computer
    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.


    Best Regards,
    Jim Xu
    TechNet Community Support


    Please remember to mark the replies as answers if they helped.
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    • Proposed as answer by jim-xu Monday, June 19, 2017 9:08 AM
    Thursday, June 8, 2017 6:31 AM