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WINWORD.EXE APPCRASH RRS feed

  • Question

  • I am running Win 8.1. I use both IE and Chrome. Both are updated to their respective current versions.

    I am an adjunct and I am trying to download my students' files from University Alliance, which has a program to upload and download files. They call is Digital DropBox, but its not the current "DropBox" application that most people are now using.  I just received a new HP laptop. I have Office 365 Personal. I receive the following error when I try to download the files:

    Problem signature:

     Problem Event Name: APPCRASH

     Application Name: WINWORD.EXE

     Application Version: 15.0.4569.1503

     Application Timestamp: 52b0b1b2

     Fault Module Name: \client\AppVIsvSubsystems32.dll

     Fault Module Version: 6.3.9600.17278

     Fault Module Timestamp: 53eeb4a3

     Exception Code: c0000135

     Exception Offset: 00098f05

     OS Version: 6.3.9600.2.0.0.768.101

     Locale ID: 1033

     Additional Information 1: 1abe

     Additional Information 2: 1abee00edb3fc1158f9ad6f44f0f6be8

     Additional Information 3: 1abe

     Additional Information 4: 1abee00edb3fc1158f9ad6f44f0f6be8

    Please advise how I would fix this issue. The university's tech support said its a Word issue.  Reinstalling does not fix the problem.  Neither does repair.

    Thank you for your assistance.

    DDOffice365


    • Edited by DDOffice365 Sunday, January 4, 2015 4:04 PM
    Sunday, January 4, 2015 4:03 PM

Answers

  • This a Windows 7 forum for addressing issues with the Windows 7 Operating System.

    If you wish to discuss Windows 8 issues then go to Windows 8 IT Pro Category forums and post there.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    • Marked as answer by DDOffice365 Monday, January 5, 2015 2:45 AM
    Sunday, January 4, 2015 7:45 PM

All replies

  • This a Windows 7 forum for addressing issues with the Windows 7 Operating System.

    If you wish to discuss Windows 8 issues then go to Windows 8 IT Pro Category forums and post there.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    • Marked as answer by DDOffice365 Monday, January 5, 2015 2:45 AM
    Sunday, January 4, 2015 7:45 PM
  • Hi Rick

    Thank you so much. I do apologize for posting in the wrong forum. Interesting, I did find a fix for this and will post it to help others.

    Monday, January 5, 2015 2:45 AM
  • Hi DDoffice365,

    I am glad that the issue has been resolved and thanks for that you will share the experience of resolving this issue. It will be helpful as a reference when the others came across with the similar issue in the future.

    Much appreciated again.

    Best regards


    Monday, January 5, 2015 9:53 AM