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Outlook 2019 not connecting to Exchange Server 2010 RRS feed

  • Question

  • I am trying to configure Outlook 2019 on a new Surface Pro to connect to our Exchange 2010 server. It repeatedly asks for the user id and password and never connects. Most of our computers have Outlook 2016 or earlier, but we have one other computer with Outlook 2019 and it is able to connect to the Exchange server. Any suggestions? Thanks.
    • Moved by Perry-Pan Friday, January 11, 2019 7:59 AM
    Thursday, January 10, 2019 10:07 PM

Answers

  • Hi,

    Please refer Yuki Sun thread here 

    https://social.technet.microsoft.com/Forums/en-US/235ebc02-9548-46b5-8afb-c53901e57ed1/does-outlook-2019-work-with-exchange-2010-sp3?forum=outlook


    Currently, there is no official document indicates whether Outlook 2019 supports connection to Exchange 2010 or not. But when testing in Outlook 2019 (16.0.10337.20021), I was able to connect to Exchange 2010 SP3:

    However, considering that Exchange Server 2010 will reach end of support on January 14, 2020, it is recommended to migrate to Exchange 2013 and above. See the blog below for more information:

    Exchange 2010 End of Support Is Coming

    Hope this helps!

    ---------------------------------------------------------------------------------------------------------

    Please don't forget to “mark the replies as answers” if they helped, also set "like" it’s a boost for us to keep blogging J

    Click here to learn more. Visit the dedicated Community forum to shareexplore and talk to experts about Microsoft Kaizala.



    • Edited by Thuyavan Ganesan Thursday, January 10, 2019 11:19 PM
    • Proposed as answer by Perry-Pan Monday, January 14, 2019 7:23 AM
    • Marked as answer by Linda in MC Tuesday, January 15, 2019 2:54 PM
    Thursday, January 10, 2019 11:19 PM
  • I did finally get it to work by selecting "use a different account" and used the
    domain name\user name. I tried that twice with no luck and then tried it again a third time
    and it went through. I talked to someone else who had the same experience; they tried several times and eventually it connected. So the fact that Office 2019 is not really supported on Exchange Server 2010 is possibly a factor in the trouble it has connecting.
    • Proposed as answer by Perry-Pan Tuesday, January 15, 2019 12:41 AM
    • Marked as answer by Linda in MC Tuesday, January 15, 2019 2:54 PM
    Monday, January 14, 2019 9:04 PM

All replies

  • Hi,

    Please refer Yuki Sun thread here 

    https://social.technet.microsoft.com/Forums/en-US/235ebc02-9548-46b5-8afb-c53901e57ed1/does-outlook-2019-work-with-exchange-2010-sp3?forum=outlook


    Currently, there is no official document indicates whether Outlook 2019 supports connection to Exchange 2010 or not. But when testing in Outlook 2019 (16.0.10337.20021), I was able to connect to Exchange 2010 SP3:

    However, considering that Exchange Server 2010 will reach end of support on January 14, 2020, it is recommended to migrate to Exchange 2013 and above. See the blog below for more information:

    Exchange 2010 End of Support Is Coming

    Hope this helps!

    ---------------------------------------------------------------------------------------------------------

    Please don't forget to “mark the replies as answers” if they helped, also set "like" it’s a boost for us to keep blogging J

    Click here to learn more. Visit the dedicated Community forum to shareexplore and talk to experts about Microsoft Kaizala.



    • Edited by Thuyavan Ganesan Thursday, January 10, 2019 11:19 PM
    • Proposed as answer by Perry-Pan Monday, January 14, 2019 7:23 AM
    • Marked as answer by Linda in MC Tuesday, January 15, 2019 2:54 PM
    Thursday, January 10, 2019 11:19 PM
  • Hi Linda,

    I'm writing to see if the reply above is helpful to you. If yes, would you mind helping mark it as answer.

    If you have further concern, please feel free to post back.

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Monday, January 14, 2019 7:25 AM
  • I did finally get it to work by selecting "use a different account" and used the
    domain name\user name. I tried that twice with no luck and then tried it again a third time
    and it went through. I talked to someone else who had the same experience; they tried several times and eventually it connected. So the fact that Office 2019 is not really supported on Exchange Server 2010 is possibly a factor in the trouble it has connecting.
    • Proposed as answer by Perry-Pan Tuesday, January 15, 2019 12:41 AM
    • Marked as answer by Linda in MC Tuesday, January 15, 2019 2:54 PM
    Monday, January 14, 2019 9:04 PM
  • Hi Linda,

    Thank you for sharing the update here. Your information will benefit other users a lot.

    As mentioned by Thuyavan Ganesan that Exchange Server 2010 will reach end of support on January 14, 2020, it is recommended to migrate to Exchange 2013 and above.

    By the way, was the reply above helpful to you? You can also mark your reply as answer so that other users having same concern can easily find the useful information here.

    Have a nice day!

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.


    • Edited by Perry-Pan Tuesday, January 15, 2019 12:46 AM
    Tuesday, January 15, 2019 12:46 AM
  • Replying here in case others encounter this issue, and like me, cannot find the solution in the above information.

    What did it for me was the following sequence of actions:

    1) Add your exchange server IP address as your domain name in system32/driver/etc/hosts file

    2) Open control panel (if windows 10, make sure it's old version, not new 'settings' menu), and click on Mail exchange 2016

    3) Go along with adding a profile until you are at the error where it says it cannot find exchange server. Leave this window open

    4) Open outlook. Your profile will load and start loading up emails.

    5) Final step. DO NOT close the control panel mail window. Instead, open task manager, sort by applications and you will see a  "Windows host process (rundll32)" process, which if you expand should show "mail" under it. End task and you should be done. You can close outlook, restart, etc, it won't stop working.

    Good luck!

    Friday, August 30, 2019 1:27 PM