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Windows 7 Ultimate SP1 Issues: Long Boot, Freeze on Firefox, Thunderbird, Office and Sumatra causes force program shutdown RRS feed

  • Question

  • Hello All,

    I have an Acer Aspire 5734Z running Windows 7 Ultimate SP1, 32 Bit. In the last week the initial OS boot (from the time I see the cursor until the long screen appears) has increased in length from 10 or so seconds to around a minute. More importantly, though, several applications I routinly use - Firefox, Thunderbird, Office and Sumatra, no longer function - when loaded the latter two go immediatly to "not responding", then the only dialouge I am given is the "end proccess" box. With Firefox the freeze happens when I attempt to search Google; with Thunderbird when I attempt to reply to an e-mail.

    I have tried various solutions from other threads (I am down to running just MSE, no other antivrus software), my drivers are all up to date and my registry is defraged.

    From my last boot, my event viewer shows the following errors in Windows Logs->System (with the system booting up at 2:13, all times within 1 minute of the boot and in order):

    *WLAN Extensibility Module has failed to start.

    Module Path: C:\Windows\system32\Rtlihvs.dll

    Error Code: 126

     

    *The Realtek11nSU service failed to start due to the following error:

    The system cannot find the path specified.

    

    *The Firebird Guardian - DefaultInstance service terminated unexpectedly. It has done this 1 time(s).

     

    *Microsoft Antimalware Real-Time Protection feature has encountered an error and failed.

    Feature: Behavior Monitoring

    Error Code: 0x80004005

    Error description: Unspecified error

    Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.

     

    *The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:

    The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

    

    At this point I am out of ideas, and don't want to reformat the system (as I have too much saved data in Dreamweaver, Filezilla and other such programs). Any additonal information that would be helpful, hardware, software, whatever, just ask (and maybe point me to how to find it).

    Any advice is greatly appreciated!

    

    Regards,

    BarabasKid


    • Edited by BarabasKid Friday, September 30, 2011 6:42 PM Clarification of Bit
    Friday, September 30, 2011 6:37 PM

Answers

  • I appreciate the feedback, but upon further investigation discovered that, although my Laptop was sold with Windows 7 as the OS, all of the hardware drivers were written for Vista, and had not been updated. I backed up my data and downgraded to my trusty XP PRO SP3 - still my favorite MS release. No problems now!

     

    Best,

     

    Samuel

    • Marked as answer by Niki Han Wednesday, October 5, 2011 2:46 AM
    Tuesday, October 4, 2011 2:46 PM

All replies

  • Hi,

     

    First, I suggest performing system restore to check if the issue can be resolved. If not, please download Microsoft Safety Scanner or other antivirus if you want, boot in Safe Mode and scan for the computer.

     

    http://www.microsoft.com/security/scanner/en-us/default.aspx

     

    After verifying the computer is clean, you can run SFC or in-place upgrade.

     

    System File Checker

    http://support.microsoft.com/kb/929833

     

    In-place upgrade

    http://support.microsoft.com/kb/2255099

     

    Best Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Tuesday, October 4, 2011 8:58 AM
  • I appreciate the feedback, but upon further investigation discovered that, although my Laptop was sold with Windows 7 as the OS, all of the hardware drivers were written for Vista, and had not been updated. I backed up my data and downgraded to my trusty XP PRO SP3 - still my favorite MS release. No problems now!

     

    Best,

     

    Samuel

    • Marked as answer by Niki Han Wednesday, October 5, 2011 2:46 AM
    Tuesday, October 4, 2011 2:46 PM