Lost device and forgotten password RRS feed

  • Question

  • Hello,

    My father has sold his mobile device earlier this year and forgot to install the authenticator app on his new phone. He now has forgotten his password and wants to recover his password. The problem being, he cannot recover his password without identification code and can not get the identification code without his password. He has tried multiple possible passwords but none work. Can anyone help me? I don't know how to help him. 

    Wednesday, October 28, 2020 7:12 PM

All replies

  • I have the same problem. Can someone help?!
    Friday, October 30, 2020 2:03 PM