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Internet Explorer 10 Crashes RRS feed

  • Question

  • Log Name:      Application
    Source:        Application Error
    Date:          5/18/2015 12:51:15 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      XXXX
    Description:
    Faulting application name: IEXPLORE.EXE, version: 10.0.9200.17296, time stamp: 0x54fe3e56
    Faulting module name: ntdll.dll, version: 6.1.7601.23002, time stamp: 0x5507b138
    Exception code: 0xc0000005
    Fault offset: 0x00063185
    Faulting process id: 0xd88
    Faulting application start time: 0x01d0918ada7c2080
    Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    Faulting module path: C:\Windows\SysWOW64\ntdll.dll
    Report Id: 18858100-fd7e-11e4-bb76-005056ad1ccf
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2015-05-18T16:51:15.000000000Z" />
        <EventRecordID>4858</EventRecordID>
        <Channel>Application</Channel>
        <Computer>XXXX</Computer>
        <Security />
      </System>
      <EventData>
        <Data>IEXPLORE.EXE</Data>
        <Data>10.0.9200.17296</Data>
        <Data>54fe3e56</Data>
        <Data>ntdll.dll</Data>
        <Data>6.1.7601.23002</Data>
        <Data>5507b138</Data>
        <Data>c0000005</Data>
        <Data>00063185</Data>
        <Data>d88</Data>
        <Data>01d0918ada7c2080</Data>
        <Data>C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE</Data>
        <Data>C:\Windows\SysWOW64\ntdll.dll</Data>
        <Data>18858100-fd7e-11e4-bb76-005056ad1ccf</Data>
      </EventData>
    </Event>

    Has anybody seen this error?, every time I open Internet Explorer 10 it crashes. I'm using Windows 7 Professional wSP1 with Symantec Endpoint Protection on it.

    Thank you.

    Jean


    Ing.


    Monday, May 18, 2015 5:56 PM

Answers

  • Hi,

    I recommend you run sfc /scannow to check if it can detect and fix the corrupted file

    Or you can refer to the following guide to fix the crash issue

    http://windows.microsoft.com/en-in/internet-explorer/ie-crashes-stops-working#ie=ie-10-win-7

    If issue persists, please feel free post back.

    Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, May 19, 2015 3:03 AM
    Moderator
  • Hi Jean,

    A good way to troubleshoot Error events is to find the Faulting Module path value in the event log and then copy and paste it into your favourite search engine. (apparently plenty of ppl have experienced the same problem)

    Web Search: Faulting module path: C:\Windows\SysWOW64\ntdll.dll

    there are quite a few different answers, but since the error is occurring when you fist open IE I would guess that it has something to do with
    1. You IE Homepage settings.... Start>Control Panel>Internet Options>Homepage settings.... change to about:blank for a test....

    2. One of your IE Addons is misbehaving... start IE in NoAddons mode for a test (Start>Run>iexplore.exe -extoff )

    also is there any reason why you have not yet upgraded to IE11?
    Start>Windows Update to run windows update for the latest IE version and other windows update.

    Questions regarding Internet Explorer 8, 9 and 10 and Internet Explorer 11 for the IT Pro Audience. Topics covered are: Installation, Deployment, Configuration, Security, Group Policy, Management questions. If you are a consumer looking for answers or to raise a question, it's highly recommended you head on over to http://answers.microsoft.com/en-us


    Rob^_^

    Tuesday, May 19, 2015 3:16 AM
  • Source:        Application Error

    using Windows 7 Professional wSP1 with Symantec Endpoint Protection on it.

    You can get more information on those errors from the associated Report.WER file in %LocalAppData%.   E.g. the list of LoadedModules may be there and give you some specific examples to try avoiding when clean-boot troubleshooting.  Unfortunately I think that you should not dismiss the Symantec product as a possible cause, especially if you can reproduce the problem in a safe mode boot and one of its modules is still there.  Then you would have to uninstall the product to be sure that it was not a cause.  It may be a good idea to do that anyway to make sure that its hooks are set better in the new environment as updated by security patches.

     

    Good luck



    Robert Aldwinckle
    ---

    Wednesday, May 20, 2015 3:13 PM
    Answerer

All replies

  • Hi,

    I recommend you run sfc /scannow to check if it can detect and fix the corrupted file

    Or you can refer to the following guide to fix the crash issue

    http://windows.microsoft.com/en-in/internet-explorer/ie-crashes-stops-working#ie=ie-10-win-7

    If issue persists, please feel free post back.

    Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, May 19, 2015 3:03 AM
    Moderator
  • Hi Jean,

    A good way to troubleshoot Error events is to find the Faulting Module path value in the event log and then copy and paste it into your favourite search engine. (apparently plenty of ppl have experienced the same problem)

    Web Search: Faulting module path: C:\Windows\SysWOW64\ntdll.dll

    there are quite a few different answers, but since the error is occurring when you fist open IE I would guess that it has something to do with
    1. You IE Homepage settings.... Start>Control Panel>Internet Options>Homepage settings.... change to about:blank for a test....

    2. One of your IE Addons is misbehaving... start IE in NoAddons mode for a test (Start>Run>iexplore.exe -extoff )

    also is there any reason why you have not yet upgraded to IE11?
    Start>Windows Update to run windows update for the latest IE version and other windows update.

    Questions regarding Internet Explorer 8, 9 and 10 and Internet Explorer 11 for the IT Pro Audience. Topics covered are: Installation, Deployment, Configuration, Security, Group Policy, Management questions. If you are a consumer looking for answers or to raise a question, it's highly recommended you head on over to http://answers.microsoft.com/en-us


    Rob^_^

    Tuesday, May 19, 2015 3:16 AM
  • Source:        Application Error

    using Windows 7 Professional wSP1 with Symantec Endpoint Protection on it.

    You can get more information on those errors from the associated Report.WER file in %LocalAppData%.   E.g. the list of LoadedModules may be there and give you some specific examples to try avoiding when clean-boot troubleshooting.  Unfortunately I think that you should not dismiss the Symantec product as a possible cause, especially if you can reproduce the problem in a safe mode boot and one of its modules is still there.  Then you would have to uninstall the product to be sure that it was not a cause.  It may be a good idea to do that anyway to make sure that its hooks are set better in the new environment as updated by security patches.

     

    Good luck



    Robert Aldwinckle
    ---

    Wednesday, May 20, 2015 3:13 PM
    Answerer