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Desligamento inesperado do computador - peço sua ajuda! RRS feed

  • Question

  • Assinatura do problema

    Nome de Evento de Problema:       BlueScreen

    Versão do sistema operacional:      6.0.6001.2.1.0.768.3

    Identificação da Localidade:           1046

     

    Arquivos que ajudam a descrever o problema

    Mini061609-01.dmp

    sysdata.xml

    Version.txt

     

    Exibir cópia temporária dos arquivos

    AVISO: Se um vírus ou outra ameaça de segurança tiver causado o problema, abrir uma cópia dos arquivos poderá prejudicar o computador.

     

    Informações adicionais sobre o problema

    BCCode:                                             d1

    BCP1:  00000008

    BCP2:  00000002

    BCP3:  00000001

    BCP4:  83AA385F

    OS Version:                                        6_0_6001

    Service Pack:                                     1_0

    Product:                                             768_1

     

     

    Address a problem with Realtek 8101/8168/8169 PCI/PCIe Adapter Driver (RTLH86.SYS)

    Realtek 8101/8168/8169 PCI/PCIe Adapter Driver (RTLH86.SYS) has stopped working properly.

    Although a specific solution to this problem is not available at this time, Realtek Semiconductor Corp. recommends checking its website for support information and the latest product updates.

    http://wer.microsoft.com/Responses/include/images/arrow.gifClick to go online to the Realtek Semiconductor Corp. website

     

    Wednesday, June 17, 2009 12:20 PM

Answers

  • Hi, please understand that Microsoft provides different support services which have different service levels and support boundaries. For this process crashes issue, it is necessary to debug the related crash dump files to locate the root cause. However, debugging is out of our Forum support boundary. I’d like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance, the support professionals there are better qualified to assist you.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS  

     

    Thank you for your understanding.


    Sean Zhu - MSFT
    Thursday, June 18, 2009 7:45 AM
    Moderator