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Windows explorer suddenly not working at all RRS feed

  • Question

  • I am using windows 7 and previously my windows explorer was working fine. Today when i try to open it i couldn't at all. Same thing happens to my google chrome browser, as of now i am using firefox to post this. and when i restart my desktop, i got error 80004005 on startup.

    I tried using sfc /scannow but the scan stopped at 30% and the log says :

    2012-04-11 15:52:03, Info                  CSI    00000234 [SR] Beginning Verify and Repair transaction
    2012-04-11 15:52:05, Error                 CSI    00000235 (F) STATUS_OBJECT_NAME_NOT_FOUND #4132901# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile(flags = (AllowSharingViolation), handle = {provider=NULL, handle=0}, da = (SYNCHRONIZE|FILE_READ_ATTRIBUTES), oa = @0x20dcae0->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[106]"\??\C:\Windows\WinSxS\amd64_microsoft-windows-mfc42x_31bf3856ad364e35_6.1.7600.16778_none_4f17984a6f34e471"; a:(OBJ_CASE_INSENSITIVE)}, iosb = @0x20dcac0, as = (null), fa = 0, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), cd = FILE_OPEN, co = (FILE_SYNCHRONOUS_IO_NONALERT|0x00004000), eab = NULL, eal = 0, disp = Invalid)
    [gle=0xd0000034]
    2012-04-11 15:52:05, Error                 CSI    00000236@2012/4/11:05:52:05.162 (F) d:\w7rtm\base\wcp\sil\merged\ntu\ntsystem.cpp(2057): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile expression: (null)
    [gle=0x80004005]
    2012-04-11 15:52:05, Error                 CSI    00000237 (F) STATUS_OBJECT_NAME_NOT_FOUND #4132900# from Windows::Rtl::SystemImplementation::CDirectory::OpenExistingDirectory(...)[gle=0xd0000034]
    2012-04-11 15:52:05, Error                 CSI    00000238 (F) STATUS_OBJECT_NAME_NOT_FOUND #4132899# from Windows::Rtl::SystemImplementation::CDirectory_IRtlDirectoryTearoff::OpenExistingDirectory(flags = 0, da = (SYNCHRONIZE), oa = @0x20dd3d8->SIL_OBJECT_ATTRIBUTES {s:40; on:"amd64_microsoft-windows-mfc42x_31bf3856ad364e35_6.1.7600.16778_none_4f17984a6f34e471"; a:(OBJ_CASE_INSENSITIVE)}, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), oo = (FILE_DIRECTORY_FILE|FILE_SYNCHRONOUS_IO_NONALERT|FILE_OPEN_FOR_BACKUP_INTENT), dir = NULL, disp = Invalid)
    [gle=0xd0000034]

    I tried the steps given in this link: techspot dot com/vb/topic58138 dot html but i didn't find any malware

    EDIT :
    on top of it, i can't even access control panel to uninstall programs or any other stuffs that's related to explorer. I tried to open skype, it doesn't work either.
    On services tab, there are plenty of processes under the status stopped. i tried using safe mode but it's the same, i couldn't open explorer.

    • Moved by Carey FrischMVP Friday, April 13, 2012 11:30 PM Moved to more appropriate forum category (From:Windows Vista Announcements)
    Wednesday, April 11, 2012 6:03 AM

Answers

  • It does sound like you have potential virus, I suggest you try an online scanner such as this one:  http://www.microsoft.com/security/scanner/en-gb/default.aspx

    alternatively you can download a product to carry out offline testing, or rebuild your system (and check all your files for the potential virus).

    • Marked as answer by Arthur Xie Friday, May 4, 2012 6:55 AM
    Monday, April 16, 2012 3:50 PM
  • The Windows Explorer behavior when you use mouse or keyboard should be the same. The issue you described can be caused by third party programs or Windows Explorer add-ons.

    You may boot in Clean Boot Mode to troubleshoot

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    If the issue occurs in Clean Boot Mode, you may use ShellExView

    Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

    Run ShellExView, in the pane sort the entries with manufacturers. Disable all non-Microsoft *.dll files, and check the result. If the issue does not occur, one of the files can be the culprit. We could narrow down it one by one.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    • Marked as answer by Arthur Xie Friday, May 4, 2012 6:55 AM
    Tuesday, April 17, 2012 9:54 AM
  • Try downloading and then running Superantispyware in safe mode.

    It sounds like a malware problem and SAS should restore the file association problem too.


    www.pc-support.uk.com

    • Marked as answer by Arthur Xie Friday, May 4, 2012 6:55 AM
    Tuesday, April 17, 2012 12:50 PM

All replies

  • It does sound like you have potential virus, I suggest you try an online scanner such as this one:  http://www.microsoft.com/security/scanner/en-gb/default.aspx

    alternatively you can download a product to carry out offline testing, or rebuild your system (and check all your files for the potential virus).

    • Marked as answer by Arthur Xie Friday, May 4, 2012 6:55 AM
    Monday, April 16, 2012 3:50 PM
  • The Windows Explorer behavior when you use mouse or keyboard should be the same. The issue you described can be caused by third party programs or Windows Explorer add-ons.

    You may boot in Clean Boot Mode to troubleshoot

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    If the issue occurs in Clean Boot Mode, you may use ShellExView

    Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

    Run ShellExView, in the pane sort the entries with manufacturers. Disable all non-Microsoft *.dll files, and check the result. If the issue does not occur, one of the files can be the culprit. We could narrow down it one by one.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    • Marked as answer by Arthur Xie Friday, May 4, 2012 6:55 AM
    Tuesday, April 17, 2012 9:54 AM
  • Try downloading and then running Superantispyware in safe mode.

    It sounds like a malware problem and SAS should restore the file association problem too.


    www.pc-support.uk.com

    • Marked as answer by Arthur Xie Friday, May 4, 2012 6:55 AM
    Tuesday, April 17, 2012 12:50 PM