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Office 2010, Server 2008 Terminal Server. "Word has encountered a problem" "There is a problem saving the file" RRS feed

  • Question

  • For one user have had this problem on and off for months, not affecting any other user it appears.

    Appears to go away at times then randomly returns. Doing basically anything in Word 2010 causes this.

    Full error text:

    There is a problem saving the file.
    Usually this is because the disk or floppy disk is too small for the file or is full, RAM memory is low, or there is a permission problem with the drive the file is being saved to.
    If the amount of disk space for a paging file is low, save the file to another drive. If the RAM memory is low, increase available RAM. If permissions to the drive do not allow you to save to that drive, save the file to another drive or request permissions from the administrator to save files to the drive.
    Note: This error can also occur if the computer is running a version of antivirus software that is not compatible with the Microsoft Office system or needs to be updated.

    1. User isn't saving any file - what file is it trying to save? This error occurs when the user is just typing or presses enter or moves the mouse within Word 2010 even.
    2. Location of the users default save location is NOT full, RAM is not low, I would need to know what account is trying to save where to find out what permissions may be a problem.
    3. Obviously redundant.
    4. No AntiVirus on Terminal Server.

    That Office 2010 gives an error talking about floppy drives and BS is ridiculous - why isn't this explained properly and told what exactly is going wrong? There's nothing logged in Application Log as would be expected.

    Tuesday, January 22, 2013 1:13 AM

Answers