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BSOD Cache_Dump RRS feed

  • Question

  • I keep getting this bluescreen now after I fixed the BAD_POOL_HEADER error, this is what the dmp file says:

    CACHE_MANAGER (34)
        See the comment for FAT_FILE_SYSTEM (0x23)
    Arguments:
    Arg1: 0000000000050853
    Arg2: fffff8800553d6a8
    Arg3: fffff8800553cf00
    Arg4: fffff80002e8bac5
    
    Debugging Details:
    ------------------
    
    TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
    
    EXCEPTION_RECORD:  fffff8800553d6a8 -- (.exr 0xfffff8800553d6a8)
    ExceptionAddress: fffff80002e8bac5 (nt!ExpInterlockedPopEntrySListFault16)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: ffffffffffffffff
    Attempt to read from address ffffffffffffffff
    
    CONTEXT:  fffff8800553cf00 -- (.cxr 0xfffff8800553cf00)
    rax=0000000042ad0010 rbx=0000000000000000 rcx=fffff88002f65ac0
    rdx=fff6fa7610eb4248 rsi=0000000000000003 rdi=0000000000000000
    rip=fffff80002e8bac5 rsp=fffff8800553d8e0 rbp=fffff88002f65ac0
     r8=fff6fa7610eb4247  r9=fffff80002e1e000 r10=fffff88002f65ac0
    r11=fffff8800553d890 r12=fffff80003023580 r13=0000000000000000
    r14=0000000000000002 r15=000000006b576343
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
    nt!ExpInterlockedPopEntrySListFault16:
    fffff800`02e8bac5 498b08          mov     rcx,qword ptr [r8] ds:002b:fff6fa76`10eb4247=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  ffffffffffffffff
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030cb100
    GetUlongFromAddress: unable to read from fffff800030cb1c0
     ffffffffffffffff 
    
    FOLLOWUP_IP: 
    nt!ExpInterlockedPopEntrySListFault16+0
    fffff800`02e8bac5 498b08          mov     rcx,qword ptr [r8]
    
    FAULTING_IP: 
    nt!ExpInterlockedPopEntrySListFault16+0
    fffff800`02e8bac5 498b08          mov     rcx,qword ptr [r8]
    
    BUGCHECK_STR:  0x34
    
    LAST_CONTROL_TRANSFER:  from fffff80002fc7d0e to fffff80002e8bac5
    
    STACK_TEXT:  
    fffff880`0553d8e0 fffff800`02fc7d0e : 00000000`00000000 fffff800`030cea40 00000000`00000002 00000000`00000002 : nt!ExpInterlockedPopEntrySListFault16
    fffff880`0553d8f0 fffff800`02ed917f : 00000000`00000002 00000000`00000000 fffff800`03039280 fffffa80`0dc96a00 : nt!ExAllocatePoolWithTag+0xfe
    fffff880`0553d9e0 fffff800`02ed8b29 : fffff880`00000006 fffffa80`00000000 00000000`0000006d fffffa80`0dc80e00 : nt!CcLazyWriteScan+0x2eb
    fffff880`0553dac0 fffff800`02e9d261 : fffffa80`0ce29190 fffff800`0318a101 fffff800`0309a920 fffffa80`0dc9ec00 : nt!CcWorkerThread+0x1f9
    fffff880`0553db70 fffff800`031302ea : fffffa80`11073000 fffffa80`110a8600 00000000`00000080 fffffa80`0cced9e0 : nt!ExpWorkerThread+0x111
    fffff880`0553dc00 fffff800`02e848e6 : fffff880`009b3180 fffffa80`110a8600 fffffa80`0ce14040 fffff800`03023580 : nt!PspSystemThreadStartup+0x5a
    fffff880`0553dc40 00000000`00000000 : fffff880`0553e000 fffff880`05538000 fffff880`0553d8a0 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  nt!ExpInterlockedPopEntrySListFault16+0
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  521ea035
    
    STACK_COMMAND:  .cxr 0xfffff8800553cf00 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x34_nt!ExpInterlockedPopEntrySListFault16+0
    
    BUCKET_ID:  X64_0x34_nt!ExpInterlockedPopEntrySListFault16+0
    
    Followup: MachineOwner
    Friday, February 7, 2014 11:10 AM

Answers

  • I have found these steps from article to fix blue screen error, i hope it will works for u.

    - Disconnect incompatible hardware
    - Check and repair disk errors
    - Perform System Clean-Up
    - Fix Windows hidden errors with Reginout.
    - Scan for Malicious Content
    - Run System File Check Up

    Thanks

    • Marked as answer by Cloud_TS Monday, February 24, 2014 3:14 PM
    Friday, February 7, 2014 3:04 PM

All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  
    We prefer at least 2 DMP files to spot trends and confirm the cause.

    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask

    Wanikiya and Dyami--Team Zigzag

    Friday, February 7, 2014 12:50 PM
  • I have found these steps from article to fix blue screen error, i hope it will works for u.

    - Disconnect incompatible hardware
    - Check and repair disk errors
    - Perform System Clean-Up
    - Fix Windows hidden errors with Reginout.
    - Scan for Malicious Content
    - Run System File Check Up

    Thanks

    • Marked as answer by Cloud_TS Monday, February 24, 2014 3:14 PM
    Friday, February 7, 2014 3:04 PM