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Critical Alert Scam: Voice "You computer is infected.....etc"

    Question

  • Grateful you advise where to find the answer I am sure exists but cannot find.

    Frequently get this "critical alert" warning of infected computer (MS Pro Plus), error# 68T3.....etc.

    How can I fix this? Thanks!

    Wednesday, March 15, 2017 3:11 PM

All replies

  • Hi,

    This alert is not legitimate. Upon execution, it will scan your computer and find fake threats, and then it will urge you to purchase its software in order to protect your computer and/or remove the threats.

    To remove the malware note down or take a print out of the below mentioned steps and follow the same;

    Step1:

    Use the Task Manager to exit the browser. Reboot and see if the pop-up goes away.

    How to Use the New Task Manager in Windows 8 or 10

    http://www.howtogeek.com/108742/how-to-use-the-new-task-manager-in-windows-8/

    Step2:

    Boot your computer in “Safe mode with Networking ” and log into the infected user account then take a full scan.

    And if the problem persists please check this article:

    PSA: Tech Support Scams Pop-Ups on the Rise

    https://blog.malwarebytes.org/fraud-scam/2014/11/psa-tech-support-scams-pop-ups-on-the-rise/

    Please Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, March 16, 2017 6:38 AM
    Moderator