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Project Online - Projects getting regularly stuck in queue - waiting to be processed RRS feed

  • Question

  • Hello,

    We have an issue with a client that is using Project Online with around 80 projects and 100 users. However projects are regularly getting stuck in the queue and show "waiting to be processed" when the check-in is failing.

    This is consistently happening and the only way to clear the queue is to cancel the pending jobs.

    Please advise.

    Thanks

    Tuesday, August 12, 2014 8:31 AM

Answers

All replies

  • Hello,

    As this is Project Online there is nothing you can do as an admin. You will need to open a support ticket via your Office365 tenant so that Microsoft can investigate this - they are pretty responsive.

    Paul


    Paul Mather | Twitter | http://pwmather.wordpress.com | CPS

    Tuesday, August 12, 2014 8:34 AM
    Moderator
  • Yep - that's what we did although wasn't entirely a success as they couldn't really identify the root cause.  The problem seemed to be a bottleneck in the processing of projects that remain checked out. Projects seem to take a while to check in. The more projects that are in the queue waiting to be checked in the longer the gap between each successful check-in, and there is a point at which project check-in times out, leaving the project in a checked in state.  Projects that are published we noticed users are not allowing enough time for the project to save correctly before publishing. and so projects get to 80% checked in state and then publishing fails of course.

    However, not to be outdone, we have now built a utility that will run through every project, check to see whether it needs to be published (compares draft and published projects), then checks it out, updates the project, saves it and publishes it, then checks it back in, with a user variable wait time between each operation. That way we can automate the check-in and publishing process with NO errors in the queue and all projects successfully publish and check in OK.  !!  With several hundreds of projects (will be thousands) to deal with it works perfectly ! :-)

    Tuesday, August 19, 2014 12:18 PM