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Federation with consumer Skype RRS feed

  • Question

  • Hello, I have some users who are constantly having to add their consumer Skype contacts, the behaviour is that they add the contact, the contact accepts, they are able to IM and call each other (audio and video), but when the SFB user logs out or exits the client and logs back in, the consumer contact shows pending and if we try to open an im window, it warns us that the remote user needs to accept, on the consumer skype end, they are able to contact us immediately, see our presence or call us,

    I've found a workaround, the skype users needs to remove the sfb contact from their list and re-add them, then the SFB contact is able to see the presence and IM them.

    BUt it's becoming troublesome, some users do not have this issue at all

    Any idea how to fix this ?

    Tuesday, July 7, 2020 6:34 PM

All replies

  • Hi pjaneiro,

    Does this issue persist on the affected users? Or what changes do they have before this issue happened?

    Do you add the Skype for Business contact on the Skype client?

    I tested in my Skype and Skype for Business clients and find an interesting thing.

    I search the Skype user in Skype for Business client within the Skype Directory and add it to my contact lists. Then I try to open the IM window, it shows the error message as below. I can only start the conversation from Skype client. Then the Skype for Business client will receive the conversation and reply it.

    After that, I search the Skype for Business user in Skype client and add it as my contact. I can start the conversation from the Skype for Business client now. The presence also shows correctly. Even sign out or exit the Skype for Business client, there is no affect.

    So, I guess the solution is to add each other as contacts on both clients correctly. Hope it will be helpful.


    Best Regards,
    Sharon Zhao


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Wednesday, July 8, 2020 8:51 AM
  • Both contacts are added on each end, problem is when the SFB user logs out, the contact goes back to pending, the sfb user has to ask the consume skype to delete the sfb contact and re add it, this only affects some users, nothing has changed as per my understanding

    Wednesday, July 8, 2020 7:19 PM
  • Hi pjaneiro,

    Please check if there is any related error message in client log by this path: C:\Users\yourprofile\AppData\Local\Microsoft\Office\1x.0\Lync\Tracing\Lync-UccApi-0.UccApilog.

    You could also clear the client cache and try again.


    Best Regards,
    Sharon Zhao


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Friday, July 10, 2020 9:37 AM
  • Hello, I have cleared the cache numerous times on teh affected computers, even tried different computer where the affected SFB account were never logged in

    when you say look at the logs ? what am i looking for exactly ? 

    </containers>

    <subscribers xmlns="http://schemas.microsoft.com/2006/09/sip/presence-subscribers">

    <subscriber user="live%3Ajjeanfel_1@skypeids.net" displayName="live:jjeanfel_1" acknowledged="false" type="publicCloud"/>

    <subscriber user="live%3Afabianorozzi@skypeids.net" displayName="live%3Afabianorozzi" acknowledged="false" type="publicCloud"/>

    </subscribers>

    here is one portion i've found

    07/10/2020|08:47:04.529 3668:2F3C TRACE :: CUccContainerContext::FindContainerMember [1AD61D08] - FindContainerMember 'sip:(live%3ajjeanfel_1)@abch.com' suceeded. hr = 0x0
    07/10/2020|08:47:04.529 3668:2F3C TRACE :: CUccContainerMember::IsInContainer - Member 1B411200 ('sip:(live%3ajjeanfel_1)@abch.com') is not in container 32000
    07/10/2020|08:47:04.529 3668:2F3C TRACE :: CUccContainerMember::IsInContainer - Member 1B411200 ('sip:(live%3ajjeanfel_1)@abch.com') is not in container 400
    07/10/2020|08:47:04.529 3668:2F3C TRACE :: CUccContainerMember::IsInContainer - Member 1B411200 ('sip:(live%3ajjeanfel_1)@abch.com') is not in container 300
    07/10/2020|08:47:04.529 3668:2F3C TRACE :: CUccContainerMember::IsInContainer - Member 1B411200 ('sip:(live%3ajjeanfel_1)@abch.com') is in container 200
    07/10/2020|08:47:04.530 3668:2F3C TRACE :: CUccContainerContext::FindContainerMember [1AD61D08] - FindContainerMember 'sip:maxime.michon@blakes.com' suceeded. hr = 0x0
    07/10/2020|08:47:04.530 3668:2F3C TRACE :: CUccContainerMember::IsInContainer - Member 1B411580 ('sip:maxime.michon@blakes.com') is not in container 32000
    07/10/2020|08:47:04.530 3668:2F3C TRACE :: CUccContainerMember::IsInContainer - Member 1B411580 ('sip:maxime.michon@blakes.com') is not in container 400
    07/10/2020|08:47:04.530 3668:2F3C TRACE :: CUccContainerMember::IsInContainer - Member 1B411580 ('sip:maxime.michon@blakes.com') is not in container 300
    07/10/2020|08:47:04.530 3668:2F3C TRACE :: CUccContainerMember::IsInContainer - Member 1B411580 ('sip:maxime.michon@blakes.com') is in container 200

    here i see that it's looking for sip:maxime.michon@blakes.com

    but i don't even see that in the user's demands 

    here's another snippet

    07/10/2020|08:47:28.346 3668:2F3C TRACE :: CUccLogicalSubscription::CreatePresentity - Sub mgr 1A9BD140 successfully created presentity 'live%3afabianorozzi@skypeids.net' [212F0CE0]
    07/10/2020|08:47:28.346 3668:2F3C TRACE :: CUccLogicalSubscription::AddPresentity [1A9BD140] - Called for presentity sip:live%3afabianorozzi@skypeids.net [212F0CE0]
    07/10/2020|08:47:28.347 3668:2F3C TRACE :: CUccLogicalSubscription::CreatePresentity - Sub mgr 1A9BD140 successfully created presentity 'live%3ajjeanfel_1@skypeids.net' [212F0460]
    07/10/2020|08:47:28.347 3668:2F3C TRACE :: CUccLogicalSubscription::AddPresentity [1A9BD140] - Called for presentity sip:live%3ajjeanfel_1@skypeids.net [212F0460]
    07/10/2020|08:47:28.548 3668:2F3C TRACE :: CUccLogicalSubscription::CreatePresentity - Sub mgr 1A9BDFA0 successfully created presentity 'live%3afabianorozzi@skypeids.net' [212F0C58]
    07/10/2020|08:47:28.548 3668:2F3C TRACE :: CUccLogicalSubscription::AddPresentity [1A9BDFA0] - Called for presentity sip:live%3afabianorozzi@skypeids.net [212F0C58]
    07/10/2020|08:47:28.548 3668:2F3C TRACE :: CUccLogicalSubscription::CreatePresentity - Sub mgr 1A9BDFA0 successfully created presentity 'live%3ajjeanfel_1@skypeids.net' [212F08A0]
    07/10/2020|08:47:28.548 3668:2F3C TRACE :: CUccLogicalSubscription::AddPresentity [1A9BDFA0] - Called for presentity sip:live%3ajjeanfel_1@skypeids.net [212F08A0]
    07/10/2020|08:47:28.549 3668:2F3C TRACE :: CUccSubscriptionController::RemovePresentityFromFailedMap uri: sip:live%3afabianorozzi@skypeids.net, this 1B571930
    07/10/2020|08:47:28.549 3668:2F3C TRACE :: CUccSubscriptionController::RemovePresentityFromFailedMap uri: sip:live%3ajjeanfel_1@skypeids.net, this 1B571930
    07/10/2020|08:47:28.551 3668:2F3C INFO  :: Out trxn corr-id (27D603E8)
    07/10/2020|08:47:28.551 3668:2F3C INFO  :: Trxn corr-id (27D603E8), SIP msg corr-id (fb652e33)
    07/10/2020|08:47:28.551 3668:2F3C INFO  :: Sending Packet - 68.67.62.206:443 (From Local Address: 192.168.2.37:57853) 1853 bytes:
    07/10/2020|08:47:28.551 3668:2F3C INFO  :: SUBSCRIBE sip:SKYPESRV.LJT.CA:5061;transport=tls;received=10.1.0.31;ms-received-cid=41ED02 SIP/2.0

    a bit further down i've found this

    <list xmlns="urn:ietf:params:xml:ns:rlmi" uri="sip:paulo.janeiro@ljt.ca" version="0" fullState="false">

    <resource uri="sip:live%3afabianorozzi@skypeids.net">

    <instance id="0" state="resubscribe" cid="live%3afabianorozzi@skypeids.net"/>

    </resource>

    <resource uri="sip:live%3ajjeanfel_1@skypeids.net">

    <instance id="0" state="resubscribe" cid="live%3ajjeanfel_1@skypeids.net"/>

    </resource>

    </list>

    07/10/2020|08:47:28.566 3668:2F3C INFO  :: End of Data Received -68.67.62.206:443 (To Local Address: 192.168.2.37:57853) 1793 bytes
    07/10/2020|08:47:28.566 3668:2F3C TRACE :: CSIPMessageCollator::AsyncProcessSipMsg - [0x1AD378A8]
    07/10/2020|08:47:28.566 3668:2F3C TRACE :: CSIPTransportLayerNotify::OnRecv - [0x1AD378A8]
    07/10/2020|08:47:28.566 3668:2F3C TRACE :: CSIPTransportLayerNotify::OnRecv - [0x1AC7FAB8]
    07/10/2020|08:47:28.566 3668:2F3C TRACE :: verified buffer: <TLS-DSK><5E717F16><36><SIP Communications Service><SKYPESRV.LJT.CA><bb417c0ce08d4e53ae95c21438c5176d><3><SUBSCRIBE><sip:paulo.janeiro@ljt.ca><9f0b1f76b2><sip:paulo.janeiro@ljt.ca><D7180080><><><34704><200>-length-206. signature:e4d31be00712046bc1b7267b5fa0c781de42cc41ee7e5ee555807432b1713008aa8ad61dea37b1ce5641e6bfac9a29e4
    07/10/2020|08:47:28.566 3668:2F3C INFO  :: Trxn corr-id (27D603E8), SIP msg corr-id (fb652e33)
    07/10/2020|08:47:28.566 3668:2F3C TRACE :: AddTag 2078D080-<sip:paulo.janeiro@ljt.ca>;tag=D7180080, local=sip:paulo.janeiro@ljt.ca
    07/10/2020|08:47:28.566 3668:2F3C INFO  :: Created Async workitem 1AE6D5D8, txn timeout 5000, time sensitive 1, txn (2080B790)
    07/10/2020|08:47:28.566 3668:2F3C INFO  :: ~Out trxn corr-id (27D603E8)
    07/10/2020|08:47:28.569 3668:2F3C INFO  :: CUccSubscriptionInfo::SetOpStatusForPresentity - Updating status for presentity sip:live%3afabianorozzi@skypeids.net to 0x80ef012d
    07/10/2020|08:47:28.570 3668:2F3C INFO  :: There is no Service-Route to copy
    07/10/2020|08:47:28.570 3668:2F3C INFO  :: SIP_MSG_PROCESSOR::OnRequestConnectionConnectComplete - Enter this: 20B7FD38, callid=(null), ErrorCode: 0x0
    07/10/2020|08:47:28.570 3668:2F3C INFO  :: Outgoing 20B7FD38-<sip:live%3afabianorozzi@skypeids.net>, local=sip:paulo.janeiro@ljt.ca
    07/10/2020|08:47:28.570 3668:2F3C INFO  :: Out trxn corr-id (27D601B8)
    07/10/2020|08:47:28.571 3668:2F3C INFO  :: Trxn corr-id (27D601B8), SIP msg corr-id (216f42a5)
    07/10/2020|08:47:28.571 3668:2F3C INFO  :: Sending Packet - 68.67.62.206:443 (From Local Address: 192.168.2.37:57853) 1558 bytes:
    07/10/2020|08:47:28.571 3668:2F3C INFO  :: SUBSCRIBE sip:live%3afabianorozzi@skypeids.net SIP/2.0

    Via: SIP/2.0/TLS 192.168.2.37:57853

    Max-Forwards: 70

    From: <sip:paulo.janeiro@ljt.ca>;tag=9856eee986;epid=f6401bf007

    To: <sip:live%3afabianorozzi@skypeids.net>

    Call-ID: 33c7c0a9e0f3427eaf8fed408689d9d8

    CSeq: 1 SUBSCRIBE

    Contact: <sip:paulo.janeiro@ljt.ca;opaque=user:epid:AVGI_rAuBF6wB36Hek261gAA;gruu>

    User-Agent: UCCAPI/16.0.4978.1000 OC/16.0.4978.1000 (Skype for Business)

    Event: presence

    Accept: application/msrtc-event-categories+xml, application/xpidf+xml, text/xml+msrtc.pidf, application/pidf+xml, application/rlmi+xml, multipart/related

    Supported: com.microsoft.autoextend

    Supported: ms-benotify

    Proxy-Require: ms-benotify

    Supported: ms-piggyback-first-notify

    Proxy-Authorization: TLS-DSK qop="auth", realm="SIP Communications Service", opaque="FFDE23DF", targetname="SKYPESRV.LJT.CA", crand="a7f42d91", cnum="37", response="46cdcbc56c94c8584107bca77201488445398f46faf1643723f3f30f918f11cd43b637c47e0ed54d525c2a7beb70dca2"

    Content-Type: application/msrtc-adrl-categorylist+xml

    Content-Length: 477

    Is there a way for me to see if the sql tables are corrupt and manually remove the entries ?

    Friday, July 10, 2020 2:02 PM
  • anyone ?
    Tuesday, July 14, 2020 7:21 PM
  • Hi pjaneiro,

    What do you mean the SQL tables?

    According to the logs, I didn’t find the clue. Perhaps, you could check the firewall settings.


    Best Regards,
    Sharon Zhao


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Wednesday, July 15, 2020 9:05 AM
  • Hi pjaneiro,

    Is there any update on this case?

    Please feel free to drop us a note if there is any update.

    Have a nice day!


    Best Regards,
    Sharon Zhao


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Wednesday, July 22, 2020 8:00 AM