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Windows update keeps on failing

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  • Hi,

    I have a laptop running on Windows 7 Home Premium, and for 6 months now my laptop keeps trying to update the Windows 7 Service Pack 1 for x64-based systems (KB976932). This update keeps on failing, which causes my laptop to restart 3 times every time I start my laptop after which it states "failure configuring windows updates". I have tried everything, searched all forum discussions, downloaded it manually from the microsoft site and used the Fixit tool. However, nothing works and my laptop is performing slower every day. 

    I get error code BC9 when trying to install the update. Also, I get the message of restarting my computer, which I do constantly but nothing happens after. 

    I would really appreciate help!

    Monday, September 23, 2013 10:50 AM

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