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outlook trying to connect and not responding to exchange server 2013 for few users RRS feed

  • Question

  • The program OUTLOOK.EXE version 16.0.11929.20776 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

    Process ID: 1fe4

    Start Time: 01d63672cc1bed99

    Termination Time: 98

    Application Path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE

    Report Id: 1e184673-b77a-4045-9a2d-a40eeae727dd

    Faulting package full name:

     Faulting package-relative application ID:

     Hang type: Unknown

    Event id 1002


    Regard's, Sumit Rathod

    Monday, June 1, 2020 8:56 AM

All replies

  • Hi,

    What's the version of your Outlook client? (File > Office Account > About Outlook). Please make sure you have upgraded your Outlook to the latest version.

    To check whether this is a client issue or a account server issue, please try to configure other accounts with no problems on these problematic computers to see if this problem will occur.

    A corrupted profile may be the cause, please try creating and using a new Outlook profile via Control Panel > Mail > Show profile and see if there is any difference.

    And then there could be some add-ins in your Outlook client that cause this issue, so it is suggested to start your Outlook in safe mode (Press Win + R, type “outlook /safe”, press Enter.) and see if the issue continues.

    Besdies, it is also suggested to temporarily turn off your antivirus software to check if the issue will be gone, because some antivirus programs perform email scanning may cause this issue.

    Hope this can be helpful.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Tuesday, June 2, 2020 2:51 AM
  • Hi,

    Have you got the issue fixed?

    I'm writing to see if the reply above is helpful to you. If yes, would you mind helping mark the reply as answer? So that others who might have a similar question can benefit from your thread? Thanks for your understanding and support.

    Regards, 

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Wednesday, June 3, 2020 7:12 AM