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After Server 2008 R2 Windows updates, when dns service tries to start, DNS.exe crashes RRS feed

  • Question

  • Hi, I ran a number of critical updates reported by windows update, and now the Server 2008R2 starts up, the DNS service fails to start. The event log reports dns.exe has crashed. The server is also the DC.

    If I manually restart, it starts then quits immediately. Whats the best way to find the issue ?

    Thanks

    Event log output from app crash.

    Fault bucket , type 0
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: dns.exe
    P2: 6.1.7601.23764
    P3: 58e7aa3d
    P4: dns.exe
    P5: 6.1.7601.23764
    P6: 58e7aa3d
    P7: c0000005
    P8: 0000000000061393
    P9: 
    P10: 

    Attached files:

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_dns.exe_5387ee805ecd24b54af0a5befde9420f3e5034_143ee5ae

    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: ea0f216a-3a27-11e7-8279-00055d06db6a
    Report Status: 0

    Tuesday, May 16, 2017 1:26 PM

Answers

  • Hi,

    Thanks for the information. I found out on google it was KB4019264 that had done it. The version of dns included with that update crashes if the zone file contains a record that was configured in a particular way. I rolled back the update, changed the zone record, reinstalled the update, and now everything is back to where it was, except the patches are installed.

    Tony

    • Marked as answer by tonyb2014 Wednesday, May 17, 2017 4:07 PM
    Wednesday, May 17, 2017 4:07 PM

All replies

  • Hi,

    First install this :

    https://support.microsoft.com/en-us/help/3125574/convenience-rollup-update-for-windows-7-sp1-and-windows-server-2008-r2-sp1

    Then launch wnidows update and install all update.

    Then, if you are facing the same issue, you can try :

    sfc /scannow

    chkdsk /f c:

    Dism /Online /Cleanup-Image /Restorehealth


    Merci de marquer comme réponse les sujets qui vous ont permis d'avancer afin que cela puisse être bénéfique aux personnes qui rencontrent le même problème.

    Tuesday, May 16, 2017 1:55 PM
  • Hi,

    Thanks for the information. I found out on google it was KB4019264 that had done it. The version of dns included with that update crashes if the zone file contains a record that was configured in a particular way. I rolled back the update, changed the zone record, reinstalled the update, and now everything is back to where it was, except the patches are installed.

    Tony

    • Marked as answer by tonyb2014 Wednesday, May 17, 2017 4:07 PM
    Wednesday, May 17, 2017 4:07 PM
  • Hi tonyb2014,

    Thanks for your posting here and sharing the resolution!

    If there is anything else we can do for you, please feel free to post in the forum.

    Best Regards,

    Candy


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, May 18, 2017 2:01 AM
  • Tony what do you mean by the zone file contains a record that was configured in a particular way?  I installed brand new Windows 2008R2 domain controller into a Windows 2003 domain but when I install certain patches and KB4019264 was one of them DNS Server Service crashes so I rolled the update back.   How can I figure out what record is causing the issue?

    Thanks

    Toni

    Friday, July 28, 2017 6:30 PM