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Create an AD account that allows login to Lync client for any Lync user? RRS feed

  • Question

  • Is there an AD user that we can create and add a group membership that then allows us to login with the Lync client as any user instead of having to know the user's AD credentials? As IT support, it is sometimes useful to do this to troubleshoot issues. 
    Monday, December 3, 2012 7:47 AM

Answers

  • So, the only way is to reqest the credentils from the user or to reset the password of the effected user and connect with the credentials of this user for testing.

    regards Holger Technical Specialist UC

    • Marked as answer by RR2345 Monday, February 4, 2013 11:44 PM
    Thursday, January 3, 2013 3:08 AM

All replies

  • Hi,

    You need to create a script file. It can't be work automatically you can add task wizard (or run manuel)

    Please refer below link 

    http://blogs.technet.com/b/akshat/archive/2011/07/26/automatically-enable-users-in-a-particular-ou-for-lync-2010.aspx

    Regards

    Monday, December 3, 2012 9:41 AM
  • I'm not trying to enable users for Lync, I'm trying to use the Lync client to login as those users to assist in troubleshooting client issues. I need to create a username/password that allows me to login from my Lync client as any Lync user.
    Monday, December 3, 2012 11:52 PM
  • R u saying you just want an account that has the permissions to log in AS any other user? If so you would either have to acquire that user's password or change their password if you intended to log in as them. I"m not seeing how this would help you troubleshoot any better than just remoting to a user's desktop and troubleshooting from there...

    Curt Chapman MCSE + EXCHANGE

    Thursday, December 13, 2012 7:57 PM
  • Yes, that is what I am trying to do. RDPing only works when the user is online. In many cases due to timezone issues for an international support organization, the user is offline but the issue still needs to be investigated.
    Wednesday, December 19, 2012 6:14 AM
  • So, the only way is to reqest the credentils from the user or to reset the password of the effected user and connect with the credentials of this user for testing.

    regards Holger Technical Specialist UC

    • Marked as answer by RR2345 Monday, February 4, 2013 11:44 PM
    Thursday, January 3, 2013 3:08 AM