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Windows 7 "Save As" hangs in the common dialogue box RRS feed

  • Question

  • All attempts to Save As hang when the common dialogue box comes up.

    This hanging occurs with all the Office 2013 programs, custom applications, the lot.

    It hangs before I get a chance to key in anything.

    All Windows Updates done, Registry Booster says the registry is error free, Microsoft Security Essentials detects nothing, etc, etc.

    I have tried several of the suggestions available from the Internet, none of them fix the issue.

    From this Forum I see that this has been a problem in the past.

    How can I pin down what is actually going wrong please!

    Mike Southwark

    20.01.2014


    MS

    Monday, January 20, 2014 4:24 PM

Answers

  • Hi,

    Have tried to collect the information of your issue?

    After do more research, I found that this issue is always caused by incompatible with SMB 2.0, please try steps in this article to disable it to see what's going on:

    How to enable and disable SMBv1, SMBv2, and SMBv3 in Windows Vista, Windows Server 2008, Windows 7, Windows Server 2008 R2, Windows 8, and Windows Server 2012
    http://support.microsoft.com/kb/2696547/en-us

    Any update, please post back.


    Kate Li
    TechNet Community Support


    Friday, February 7, 2014 7:04 AM

All replies

  • Hi,

    This issue can be caused by network locations or printer configuration in your Office.

    Please test the steps in following articles:

    Microsoft Office stops responding when you try to open or save a file

    https://support.microsoft.com/kb/313937/en-us

    Excel hangs or becomes unresponsive when saving or closing a workbook

    http://blogs.technet.com/b/the_microsoft_excel_support_team_blog/archive/2012/04/12/excel-hangs-or-becomes-unresponsive-when-saving-or-closing-a-workbook.aspx

    If the issue still persists, please help to collect the event log and app crash dump file and upload here for further research.

    First enable app crash dump collection by copying following words into notepad, saving it as dump.reg and importing it:

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\localdumps\EXCEL.EXE]

    "DumpFolder"=hex(2):63,00,3a,00,5c,00,63,00,72,00,61,00,73,00,68,00,64,00,75,\

      00,6d,00,70,00,73,00,00,00

    "DumpCount"=dword:00000010

    "DumpType"=dword:00000001

    "CustomDumpFlags"=dword:00000000

    Then, open Excel to repro the issue. If crash issue appeared, please find the crashdump file under c:\.

    Please upload this file into Skydrive and shared the link here.

    Also, you can try to analyze dump by yourself if you would like to

    How to analyze app crash dump file:

    http://blogs.technet.com/b/askperf/archive/2007/05/29/basic-debugging-of-an-application-crash.aspx

    Wait for your response.


    Kate Li
    TechNet Community Support

    Tuesday, January 21, 2014 1:00 PM
  • The program hangs rather than crashes. In this hanging situation is it possible to create an app crash dump file?

    MS

    Tuesday, January 21, 2014 3:56 PM
  • Hi Mike,

    Just try.

    If there is no such dump created, please post back the whole event log on your computer.

    Collect event log:

    http://windows.microsoft.com/en-us/windows7/what-information-appears-in-event-logs-event-viewer



    Kate Li
    TechNet Community Support

    Wednesday, January 22, 2014 2:35 PM
  • Hi,

    Have tried to collect the information of your issue?

    After do more research, I found that this issue is always caused by incompatible with SMB 2.0, please try steps in this article to disable it to see what's going on:

    How to enable and disable SMBv1, SMBv2, and SMBv3 in Windows Vista, Windows Server 2008, Windows 7, Windows Server 2008 R2, Windows 8, and Windows Server 2012
    http://support.microsoft.com/kb/2696547/en-us

    Any update, please post back.


    Kate Li
    TechNet Community Support


    Friday, February 7, 2014 7:04 AM
  • Hi Mike,

    I am not sure if you encounter any problem when trying to collect the information. Please understand that the information is very helpful for us to identify the root cause of this issue.

    But for helping others to know what to do if they meet the same issue as yours, I consider to mark the post as answered.

    If you get the information collected, please post back and we will be always here to help you.

    Any concern about this mark behavior, you can just unmark it.

    Thanks for your understanding.


    Kate Li
    TechNet Community Support

    Monday, February 10, 2014 6:09 AM