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Issue with Word 2013 Digital Signatures on one user's laptop... RRS feed

  • Question

  • We successfully use "trusted" (local) digital signatures in our organisation. We recently upgraded both our laptops, and also software to 2013. Since then, one user cannot digitally sign documents that were OK prior to the upgrade. I've just sat down and compared my Word Options to his: they're identical.

    The issue occurs when he tries to sign a document. He sees the dialog box asking him if he wants to obtain a digital ID; if he says Yes, he's redirected to the list of third-party providers (which we don't use); if he says No, the dialog box closes with no alternatives, therefore he cannot sign any documents. No other users have reported or seen this issue.

    I'm not sure where/what to check next - any advice please?

    Amanda



    • Edited by Birmangirl Tuesday, May 5, 2015 12:21 PM
    Tuesday, May 5, 2015 10:55 AM

Answers

  • Hi Amanda:

    Based on your description, I think that might be caused by there’s no digital certification associated with your organization digital signature.

    Could you try things below from your side?

    1.  Sign a document from your side, see which certification is associated with the digital signature?
    2. Find the digital certification in Certification Manager( run -> certmgr.msc)
    3. Check if the user has same Certification in his Certification Manager

                  No. Export your Certification and copy to his computer, install the certification

                  Yes. Renew the certification

    If I misunderstood anything, please let me know. Also please keep me posted with the status of this issue. Thank you.

    • Proposed as answer by Chloe Wang Monday, May 25, 2015 3:31 AM
    • Marked as answer by Chloe Wang Thursday, June 18, 2015 9:28 AM
    Thursday, May 7, 2015 8:33 AM

All replies

  • Hi Amanda:

    Based on your description, I think that might be caused by there’s no digital certification associated with your organization digital signature.

    Could you try things below from your side?

    1.  Sign a document from your side, see which certification is associated with the digital signature?
    2. Find the digital certification in Certification Manager( run -> certmgr.msc)
    3. Check if the user has same Certification in his Certification Manager

                  No. Export your Certification and copy to his computer, install the certification

                  Yes. Renew the certification

    If I misunderstood anything, please let me know. Also please keep me posted with the status of this issue. Thank you.

    • Proposed as answer by Chloe Wang Monday, May 25, 2015 3:31 AM
    • Marked as answer by Chloe Wang Thursday, June 18, 2015 9:28 AM
    Thursday, May 7, 2015 8:33 AM
  • Hi Chloe

    Thanks for responding to my question. I can't check with the other person today as they're out of the office, but will take a look once they're back and will keep you updated.

    Kind regards,

    Amanda

    Thursday, May 7, 2015 10:13 AM
  • Hi Amanda:

    What is the status now?

    Friday, May 22, 2015 7:05 AM
  • Hi Chloe

    Still waiting to check with the OP, but I'll update ASAP...

    Kind regards,

    Amanda

    Tuesday, May 26, 2015 7:18 AM