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Missing documents and uninstalled programs RRS feed

  • Question

  • Everything that I has saved in my documents folder and all my downloads have disappeared. Months of work and research. In addition, I have had to re install Microsoft Office at least 4 times now - please help !!!!! I never had these problems before Windows 8. I am not a "techy" person, just someone who uses my desktop for work and for helping with childrens homework. 
    Friday, September 20, 2013 7:49 AM

Answers

  • Hi,

    According to your description, I want to know why you reinstalled office.

    Also, did someone delete your documents?

    In addition to Andre.Ziegler and don'zz mentioned, I suggest you create a new account and let other person use the new one.

    Windows 8: Create additional user accounts:

    http://support.microsoft.com/kb/2782153

    Regards,


    Kelvin_Hsu

    TechNet Community Support

    • Marked as answer by Niki Han Friday, October 4, 2013 5:32 AM
    Monday, September 23, 2013 5:28 AM

All replies

  • this may be because of virus. 

    Thanks

    Friday, September 20, 2013 8:47 AM
  • Have you used the Refresh/Reset feature of Windows 8?

    http://blogs.msdn.com/b/b8/archive/2012/01/04/refresh-and-reset-your-pc.aspx


    "A programmer is just a tool which converts caffeine into code"

    Friday, September 20, 2013 8:40 PM
    Answerer
  • Hi,

    According to your description, I want to know why you reinstalled office.

    Also, did someone delete your documents?

    In addition to Andre.Ziegler and don'zz mentioned, I suggest you create a new account and let other person use the new one.

    Windows 8: Create additional user accounts:

    http://support.microsoft.com/kb/2782153

    Regards,


    Kelvin_Hsu

    TechNet Community Support

    • Marked as answer by Niki Han Friday, October 4, 2013 5:32 AM
    Monday, September 23, 2013 5:28 AM