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Cannot get Lync Clients to access Exchange Server RRS feed

  • Question

  • Trying everything - done tons of searches but get nowhere.

    I have Lync Server 2010 running fine - can make calls everywhere.

    Have Exchange Server 2010 running fine - emails flowing no problem everywhere.

    However, I cannot integrate Lync with Exchange.

    I've made the dial plan, made the AA all that.

    I know my question is general and there's not a lot of specifics (yet), but what's a starting point to debug this?

    Any links/pages/scripts I can run to debug this?

    The main symptoms are

    1) Pressing "Calendar"or "Call Logs" on a Lync Phone (using Aastra and HP hard phones) gives the following:

    Connection to Microsoft Exchange is unavailable.  Please contact your support team.

    2) Pressing "Call Voice Mail" on the phone gives:

    Call unsuccessful.  Voice Mail is unavailalble right now. Please try again later.

    I get the same results when I use the Lync Soft Client.

    Monday, April 29, 2013 8:14 PM

All replies

  • At this point i cannot say what was the exact issue this can be many causes. I suggest you to use lync server logging tool this may help you to find a clue and  post it on this forum.

     1. Did you check the current UM service is running on the exchange server  


    • Edited by Hirantha_ Monday, May 6, 2013 5:24 PM
    Monday, May 6, 2013 5:10 AM