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trouble with skype for business 2015 RRS feed

  • Question

  • Hi,

    We use Office365 and Skype for business.

    Since April updates, we have trouble with skype.

    The event is :

    Nom de l’application défaillante lync.exe, version : 15.0.4809.1000, horodatage : 0x56cc0316
    Nom du module défaillant : ntdll.dll, version : 6.1.7601.23392, horodatage : 0x56eb3625
    Code d’exception : 0xc0000005
    Décalage d’erreur : 0x0000000000048d84
    ID du processus défaillant : 0x12c4
    Heure de début de l’application défaillante : 0x01d1a5091eab2fc4
    Chemin d’accès de l’application défaillante : C:\Program Files\Microsoft Office\Office15\lync.exe
    Chemin d’accès du module défaillant: C:\WINDOWS\SYSTEM32\ntdll.dll
    ID de rapport : 7c202391-1112-11e6-b025-34e6d710d4e1

    Is the only possible update KB3114944 ?

    Every computer with April update have this issue, but don't know exactly what update I have to uninstall.

    Maybe I just have to uninstall it to solve my issue ?

    Tuesday, May 3, 2016 1:49 PM

Answers

  • https://support.microsoft.com/en-us/kb/3158521

    solved

    • Marked as answer by matteu31400 Thursday, May 12, 2016 8:27 AM
    Thursday, May 12, 2016 8:27 AM

All replies

  • Hi,

    From your description above, the issue happen after installing the update KB3114944, if it is the case you can uninstall this KB to confirm it.

    If it is true, then the workaround is to uninstall this update temporarily.

    Best Regards 


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Eason Huang
    TechNet Community Support

    Friday, May 6, 2016 9:43 AM
  • https://support.microsoft.com/en-us/kb/3158521

    solved

    • Marked as answer by matteu31400 Thursday, May 12, 2016 8:27 AM
    Thursday, May 12, 2016 8:27 AM