locked
Outlook 365 (2013) recurring meeting conflicting Tracking information RRS feed

  • Question

  • We are trying to find out why our users are getting incorrect Tracking Responses from meeting rooms.

    Scenario: 1 Recurring Meeting Request for weekly meetings for 5 weeks, 10 participants and 1 meeting room included in the invitation. Meetings for weeks 1 to 4 accepted by the meeting room, and week 5 declined due to a prior booking.

    Issue: When looking at the meeting's in the Meeting Room Calendar in weeks 1 through 4 which were accepted, the meetings are showing booked correctly, however if the Meeting Organiser goes into their own calendar and checked the Tracking tab on any of the accepted meeting's, the Meeting Room was showing that it Declined the meeting, when it is only the meeting on week 5 that the Meeting Room declined.

    Can anyone advise why this would be occurring? Is there a fix?

    Our company is using O365, with Outlook client 2013.

    Friday, August 4, 2017 6:03 AM

All replies

  • Hi,

    What's the response emails you received from the room mailbox? Would you mind to share the message body here as a sample?

    In my side, the recurring meeting would be declined all (depends on the room ) because of the meeting conflicts. And the Tracking would be displayed as Declined as expected:

    In your scenario, please open the fifth meeting instance, change a room for the meeting or change another date for this room to make it available. Update the recurring meeting then check the Tracking for it to have a try.

    Best Regards,

    Winnie Liang


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, August 7, 2017 8:44 AM
  • Thanks Winnie,

    We are going to put this one down to a User Error or a once off as no one has been able to replicate the issue. Every attempt has always sent a Decline for the entire series if there was a conflict and not booked the rooms, and then once moved to a suitable time, it is correctly updating the Tracking and booking the rooms.

    Thanks anyway.

    Kind regards

    Jason

    Thursday, August 10, 2017 6:37 AM
  • Thanks for your update Jason.

    If there is no issue, please remember to mark the helpful reply or solution as answers to close the thread. Have a good day!

    Best Regards,

    Winnie Liang


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, August 14, 2017 2:43 AM