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ntoskrnl.exe and win32k.sys crash RRS feed

  • Question

  • Keep getting these crashes when computer is under load

    On Sun 23/03/2014 19:54:25 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\032314-6926-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800033BF147, 0xFFFFF8800844EA10, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Sun 23/03/2014 19:54:25 GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: win32k.sys (win32k!BRUSHOBJ_hGetColorTransform+0x336B8)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800033BF147, 0xFFFFF8800844EA10, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    file path: C:\Windows\system32\win32k.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Multi-User Win32 Driver
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

    Saturday, March 29, 2014 4:41 PM

Answers

  • is there any changes before this issue happen? upgrade Windows OS, SW or HW

    If yes, please update all the driver, you can find it at your PC manufactured site

    If no update and this issue happen, please provide the dump file

    • Edited by britishdhez Monday, March 31, 2014 6:06 AM
    • Proposed as answer by 暁北 Tuesday, April 1, 2014 6:55 AM
    • Marked as answer by Karen Hu Tuesday, April 8, 2014 3:29 AM
    Monday, March 31, 2014 6:05 AM
  • To detect misbehaving drivers, i recommend you to use Driver Verifier:

    http://support.microsoft.com/kb/244617


    Andy Altmann
    TechNet Community Support

    • Marked as answer by Karen Hu Tuesday, April 8, 2014 3:29 AM
    Tuesday, April 1, 2014 7:06 AM

All replies

  • is there any changes before this issue happen? upgrade Windows OS, SW or HW

    If yes, please update all the driver, you can find it at your PC manufactured site

    If no update and this issue happen, please provide the dump file

    • Edited by britishdhez Monday, March 31, 2014 6:06 AM
    • Proposed as answer by 暁北 Tuesday, April 1, 2014 6:55 AM
    • Marked as answer by Karen Hu Tuesday, April 8, 2014 3:29 AM
    Monday, March 31, 2014 6:05 AM
  • To detect misbehaving drivers, i recommend you to use Driver Verifier:

    http://support.microsoft.com/kb/244617


    Andy Altmann
    TechNet Community Support

    • Marked as answer by Karen Hu Tuesday, April 8, 2014 3:29 AM
    Tuesday, April 1, 2014 7:06 AM